Nebraska Furniture Mart Hiring for Customer Service Rep II – Flooring Job at Omaha, NE Full Time

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Glassdoor ranked Nebraska Furniture Mart in the top 50 Best Places to Work in the U.S. and here are a few reasons why: A FUN, stable work environment, with no lay-offs in our history A safe place to work and shop A path to the career of your dreams (career development opportunities) A culture that encourages volunteering and serving our communities.

Pay Range: $19.16 – 26.33 hourly

Job Description: Your Piece of the Puzzle

At NFM our Contact Center is a fast-paced, team environment where you’ll play critical role in our success by building positive relationships with our customers. In addition to answering questions and sharing your expertise about our many products and services with our customers, you’re also empowered to offer solutions that exceed their expectations.

Job Duties: A Day in the Life

• Answer: Provide a world-class customer service experience
• Resolve: Understand customer needs and use all tools available in order to find the right solution
• Impress: Use your resources internally and externally to exceed customer expectations
• Assist: Work with Accounting and cashiering when account problems or customer inquiries occur
• Retrieve: Collect documentation on company-wide opportunities and non-conformances and submit to management
• Contribute: Support all areas of the company by completing multiple types of transactions such as: cancellations, checking status of merchandise, delivery times, account questions, set up deliveries, etc

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• Positive, upbeat attitude
• 1 year of customer service experience that has included answering customer questions and concerns on a regular, one-to-one basis
• Flexibility in training schedule as needed
• Basic computer skills required
• Basic knowledge of Word, Excel, Outlook and Internet Explorer
• Ability to work night, weekend and/or early morning hours based on business needs
• Bilingual speaking is bonus
• Pre-employment screening includes, but isn’t limited to, drug screen and criminal background check

Benefits: What’s in It for You?

• As a full-time member of our NFM Family, you will enjoy:
• Competitive pay
• Health, dental, vision and life Insurance
• Paid holiday and paid time off
• Staff discount on merchandise (Collectively, NFM staff has saved almost $2 million on purchases in the last 12 months)
• Tuition reimbursement
• Paid training
• 401(k) with company matching
• Short and long-term disability
• Employee assistance program
• Career development and advancement opportunities
• Community volunteer opportunities

Nebraska Furniture Mart is an Equal Opportunity Employer