Paschall Truck Lines (PTL) Hiring for Customer Service Team Specialist (Overnight) Job at Murray, KY Full Time

We are PTL – Paschall Truck Lines, Inc. At Paschall Truck Lines, we have been in the transportation industry for over 85 successful years and we are growing. If you want to contribute to Paschall Truck Lines’ excellent tradition of innovation and leadership in the transportation industry, work in a team environment, making a positive impact on supply chain movements, we invite you to apply!

PTL is a 100% employee-owned company. You earn ownership in the company with every year.

In just 5 years, you’ll be a fully vested owner. We also offer 401(k) with company match as well. You can’t find that in many companies today.

We offer health/dental/vision/life/disability insurance & PTO to all of our full-time non-driving staff.

Come join our team today!

POSITION DESCRIPTION

Title: Service Team Specialist, Overnight(6pm-6am, 2-2-3 schedule)

Reports to: Director, Customer Service

Summary: Provides business activity support within a given pre-determined Customer base. Ensures that customers receive top level service through processing orders, preparing general correspondence, and coordinating with other departments as required. Tracking & Tracing customer loads to ensure on-time service can be met.

Major Duties:

• Front line communication with the pre-determined Customer base, with capability to review, accept and or decline loads as necessary
• Enters accepted loads, sets pick-up and delivery appointments for said loads within both Customers and PTL’s systems
• Responds to Customers inquiries and updates Customer, regarding any interruptions in service, in a professional and timely fashion
• Actively tracing loads, immediately notifies planners, directors and fleet managers regarding issues and seeks out options to address and resolve service shortages
• Assists as needed in the planning function for the loads being monitored and if needed communicates any changes to the fleet manager and driver
• Obtains & maintains all directions to shippers & consignees on subject accounts
• Assesses service performance and Customer satisfaction
• Monitors / Manages trailer pools, drop trailers and overall trailer activity for the identified Customers
• Provides other related duties as assigned by Management

Job Requirements/Work Area Conditions:

Educational/Experience:

• Two plus year’s exposure to Customer Service / Planning in a transportation environment
• High School graduate with two plus year’s experience or college graduate

Physical:

• Continuous sitting, repetitive keyboard movements, telephone communications in a fast-paced environment.

Special Skills:

• Keyboarding, computer operation and both verbal and written communication skills

Environmental:

Office environment.

WORKER ATTRIBUTES

Knowledge – An organized body of information usually of a factual or procedural nature which, if applied, makes adequate performance on the job possible. A body of information applied directly to the performance of a function.

• Public Safety and Security: Knowledge of relevant equipment, state, local and federal regulations pertaining to the transportation industry, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data and property
• Transportation: Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Geography: Familiar with North American highway system and relevant points in PTL network (yards, terminals, fueling points, etc.)
• Clerical: Knowledge of administrative and clerical procedures and systems such as Microsoft products, managing files and records, and other office procedures and terminology.
• Policy and Procedure: Knowledge of company policy and procedures.

Skills – The proficient manual, verbal or mental manipulation of data or things. Skills can be readily measured by a performance test where quantity and quality of performance are tested, usually within an established time limit. Examples of proficient manipulation of things are skill in typing or skill in operating a vehicle. Examples of proficient manipulation of data are skill in computation using decimals; skill in editing for transposed numbers, etc.

• Clerical: Must be able to type.
• Talking: Must be able to clearly relay important instructions and ensure they’re understood.
• Listening: Giving full attention to what others are saying, taking time to understand the points being made, asking questions when appropriate and not interrupting at inappropriate times.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time Management: Manage one’s own time and the time of others.
• Coordination: Adjusting actions in relation to others’ actions.
• Negotiation: Bringing others together and trying to reconcile differences.
• Persuasion: Persuading others to change their minds or behavior.
• Service Orientation: Actively looking for ways to help people.
• Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
• Operation and Control: Controlling operations of equipment or systems.

Ability – The power to perform an observable activity at the present time. This means that abilities have been evident through activities or behaviors that are similar to those required on the job, e.g., ability to plan and organize work. Abilities are different from aptitudes. Aptitudes are only the potential for performing the activity.

• Planning: Plan, organize and prioritize work.
• Data and Research: Gather facts and communicate findings.
• Interpersonal communication: Written and verbal expression and clarity.
• Problem Sensitivity: The ability to anticipate or recognize problems.
• Multi-tasking: The ability to shift between two or more activities or sources of information.
• Relator: Able to build lasting bonds with a wide variety of personality types.

Performance Dimensions – Performance dimensions are traits or characteristics used to describe observable workplace behaviors. They provide a framework for managers and employees in which performance can be discussed and evaluated.

• Service and Sensitivity: Actions that indicate a consideration for the feelings and needs of others. Responsiveness to the needs of drivers, internal and/or external customers.
• Listening: Ability to extract information in oral communication. Actively makes an effort to pay attention and hear what someone is saying.
• Oral and Written Communication: Effective expression in individual or group situations (includes gestures and non-verbal communications). Effective expression of thoughts and messages in a written format (includes clarity, grammar, spelling, conciseness, etc.).
• Planning and organization: Establishing a course of action for self and/or others to accomplish a specific goal: Prioritizing responsibilities and organizing efforts to ensure the timely completion of daily responsibilities, projects, etc.
• Judgment: Making rational and realistic decisions which are based on logical assumptions and which reflect factual information and consideration of company’s mission and resources.
• Stress Tolerance: Stability of performance under pressure and/or opposition.
• Team player: Actions are consistent with overall corporate goals and objectives. Ability to work with others. Facilitates and supports cooperative actions. Listens to, and respects, other’s contributions. Willingness to express ideas, opinions, and share information.

PTL is an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Night shift

Application Question(s):

• Please list 3 professional references and your working relationship with them along with contact information. No personal references or relatives, please.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: One location