Healthgram Hiring for Customer Service Representative II Job at Charlotte, NC Full Time

Healthgram is seeking a dynamic and engaging member to join the team as a Customer Service Representative II. This position is our members’ go-to resource for all of their healthcare questions, whether they’re asking about a claim or need help finding a doctor. We consider our Representatives to have the most important job: helping our members stay healthy.

Please note that you’ll be required to work in-office for at least 6 months before being considered for hybrid work.

What the Customer Service Representative II can expect:

• Answering inbound calls from our queue to resolve issues from members
• Proactive outreach to members to educate them on their plan’s benefits
• Remind members of upcoming screenings and other appointments
• Coordinate care with members to help them find the best value facilities

What the ideal Customer Service Representative II would bring:

• Minimum two-year degree or greater
• Familiar with healthcare and insurance terminology
• Excellent problem solving skills
• Exceptional listening and relationship-building skills
• Strong organizational skills
• Professional phone etiquette
• Proficient with Microsoft Office Programs
• A general understanding of employer-sponsored programs is preferred, but not required
• Bilingual in written/spoken English and Spanish is a plus

Job Type: Full-time

Pay: $19.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Hybrid remote
• In-person

Ability to commute/relocate:

• Charlotte, NC 28217: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Associate (Required)

Work Location: One location