Courthouse Computer Systems Hiring for Document Scanning and Imaging Process Specialist Job at Ashland, KY Full Time

Position Summary

• Home office base in Ashland, Ky – travel required up to 100% of the time within the Region.

• Position Reports to the Operational Project Coordinator in Chapel Hill, NC

• Position will require one week of training in Boyd County Kentucky to begin as early as January 23rd, or as late as February 13th.
• This role has the potential to be full-time dependent on project success and the company’s rate of new business in both the Ohio and Kentucky area.

Company Description

Courthouse Computer Systems is a customer-oriented, technology driven company focused on electronic record management. Our software solutions are used by multiple counties in several states to support and serve the needs of county government. Our company is successful, growing rapidly and is looking for talented, dedicated and focused individuals to join our team. The successful candidate(s) will find a place to thrive, contribute and innovate as new ideas mature and develop functional and engaging software for a wide variety of users.

Job Purpose Summary

The Image Scanner and Imaging Process Specialist is responsible for planning and implementing scanning projects within a continually growing process, ensuring consistency and quality across scanning material, and maintaining sales relationships with new and existing customers. In addition, when not scanning, the Scanner and Imaging Process Specialist is responsible for enhancing images and performing review on proprietary software, ensuring consistency and quality across projects and materials.

This position will also occasionally assist in process feedback, by observing, recording and engaging in process discussions, providing project feedback, and reporting to the coordinator and management about project progress, challenges and accomplishments.

Key Responsibilities and Accountabilities

• Using a combination of company and 3rd party equipment and software, work in county government buildings and scan county documents

• Using a variety of types of scanning equipment to scan original county government records, and track scanned images through the Image Enhancement Process

• Create, document and teach (to Image Scanning and Sales Expert) Survey Process

• Document issues arising during the scanning process, and report to Image Scanning Process and Account Manager

• Continually communicating project process, issues and completion, and creates reports for management tracking project progress

• Complete assignments from the Image Project Quality Control and Process Coordinator

• Performing quality control on all scanned images

• When not scanning, engaging with Imaging and Time Machine processes, systems, tools, and other detailed information

• Perform document reorientation, enhancement, finalization and all other imaging processes

• Follow established systems that organize and preserve Imaging Projects, including naming conventions and data storage

• Maintain working knowledge of Time Machine tool and engage with the review and reconciliation process

• Maintain contact with existing and new customers, keeping them abreast of new products and offers as well as products and equipment (ie paper samples, scanners, new scanning projects) Dimensions/Territory/Scope/Scale

• Engages with the management of the Image Enhancement Process, and navigates the changes needed for each project

• Uses personal judgment to escalate issues to Charlie and Project Coordinator

• Manages and solves project issues and problems within the scanning process, often onsite

• Part of continuous discussion of Image Enhancement process and strategy

• Part of continuous Customer Service discussion

Qualifications

• Ability to repetitively lift 50 lbs with no health restrictions

• Moderate computer skills, proficiency with MS office products and spreadsheet applications

• Can use technical equipment such as scanners

• Customer and Image Team focused, understanding both detail work and large-scale process

• Ability to quickly adapt to the implementation of new technologies and work-flow processes

• Ability to quickly transition from one project to another

• Excellent verbal and written communication skills

• Eye-hand coordination and manual dexterity sufficient to operate office equipment, such as scanners and photocopiers

• Self motivated with a strong attention to detail and a high degree of accuracy and organization

Preferred

• Undergraduate Degree from an accredited 4 year college or university (or equivalent)

• 2+ years in business organization and sales, with a proven track record of sales

Job Type: Part-time

Pay: $18.00 – $30.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Ashland, KY: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: One location