MCKESSON Hiring for Sr. Director, IT Operations Enablement – IT Service Management (ITSM) Job at Irving, TX Full Time

McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. We partner with payors, hospitals, physician offices, pharmacies, pharmaceutical companies, and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. We believe in the importance of strong, vital organizations because we know that patients can only be healthy when our system is healthy.

Every single McKesson employee contributes to our mission—by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

We understand the importance of a system that works together. Your expertise drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Join our team of leaders to begin a rewarding career.

Current Need

The Sr. Director, IT Operations Enablement is responsible for enabling the best-in-class IT Service Management experience across McKesson Technology. In this role, you will be responsible for working with our partners and teams to establish, integrate, and continuously evolve best practice IT Service Management (ITSM) processes in ServiceNow. You will also develop and own the roadmap for onboarding the various McKesson business units to a unified ServiceNow implementation to ensure consistent level of quality and service across the Enterprise.

Job Description

Core Responsibilities:

• Establish a strategy and execution plan to define all relevant core and non-core ITSM processes based on best practices and the specific needs of McKesson.

• Oversee the end-to-end program focused on defining and integrating processes, upgrading technology platform, and customizing the final solution.

• Provide thought-leadership and subject matter expertise on IT Service Management and Service Now, in support of Operational Excellence and Technology Transformation at McKesson.

• Partner with IT Operations to ensure lock-step execution and realistic build-out of future-state processes.

• Build, own, and execute against a roadmap to onboarding Business Units on the unified ServiceNow implementation.

• Enable the IT Service Management capability by going beyond building and integrated the best practice processes; invoke appropriate change management, communication, and training activities throughout the engagement to ensure adoption and sustainability of the future state.

Minimum Requirements

• Typically requires 13+ years, with 8+ years, of direct work-related experience

Critical Skills

• A minimum of 8-12 years of experience in a variety of IT Operations roles (such as hands-on service delivery, operations leadership, consulting, etc.) with increasing levels of responsibility.

• Strong understanding of the ITIL framework, including but not limited to strategic involvement in utilizing ITIL best practices to establish and operationalize IT Service Management in prior organizations.

• Prior experience implementing, managing, and supporting ServiceNow.

Additional Skills

• Knowledge and experience with Organizational Change Management (OCM).

• Strong collaboration, facilitation, and negotiation skills to successfully partner with a diverse group of stakeholders.

• Experience designing and implementing a wide spectrum of IT operational processes.

• Relevant professional certification (e.g., ITIL credentials), strongly preferred.

Education

4-year degree or related field or equivalent experience

Physical Requirements

• General Office environment

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$167,000 – $278,300

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!