Providence Group Hiring for Help Desk Technician Job at Farmington, UT Full Time

TECHNOLOGY SUPPORT SPECIALIST

GENERAL DESCRIPTION

The IT Support Specialist provides technical assistance for a broad range of technologies employed by PACS in the conduct of its business. This role involves monitoring the operational stability of PACS computer equipment, network operations and telecommunications devices and services. The IT Support Specialist is the primary technical resource for all PACS computer system users and PACS clients who access information online via the PACS Web Portals. Core Competencies include:

Technical Knowledge & Responsibilities

· Installs, maintains and troubleshoots PACS computer systems and related hardware. Monitors the condition and age of computer equipment and recommends upgrades or replacements.

· Investigates hardware problems and performs minor system hardware and communication connection repairs or component replacements.

· Maintains user accounts, email accounts and instruct and/or assist new users in usage.

· Installs, maintains and configures operating system software as needed for the intended usage.

· Installs and configures application software and assists users in usage.

· Implements utility software as necessary for backup, security or other functions necessary to secure or enhance systems operationally.

· Maintains an inventory database of PACS installed equipment with information concerning age, configuration, location/user and other pertinent data.

· Collects information on trouble and assistance calls to establish patterns of frequent occurrences.

· Aids users in resolving problems involving program intent, input/output requirements and other procedural and technical matters.

· Uses Support Center software as applicable in carrying out duties described above including publishing an ongoing “Knowledge Base” for user self-help, instructions and communicating policy.

· Performs other administrative and general duties as assigned and may be called upon to provide IT related assistance outside normal business hours.

· Knowledge of Information Technology systems, methodology and practices.

· Use documentation available to continually enhance your knowledge.

CORE COMPETENCIES

Customer and Client Focus

• Demonstrates active listening skills, helping the customer describe the problem or issue
• Asks appropriate questions to determine the impact and scope of the problem
• Tests solutions thoroughly before getting back to the customer
• Speaks with customer before closing tickets to ensure problems are resolved and the customer is satisfied

Problem Solving Skills

• Considers multiple perspectives and user roles when problem solving
• Replicates the issue(s)
• Writes a clear problem statement that can be understood by all parties
• Documents the actions taken in problem solving
• Vets all avenues before escalating the ticket

Teamwork

• Works well with others in a diverse workforce
• Recognizes the strengths of others and values their contributions
• Contributes as an individual to achieve team and agency goals
• Shares information (skills, insights, solutions) with others freely
• Shares credit with others

Communications

• Uses customer service and public relations techniques in responding to inquiries and complaints in a professional manner. Frontline support representing PACS’s image to outside agencies
• Engages stakeholders with awareness of cultural diversity, equally respecting and considering alternative perspectives, ideas and suggestions

· Asks questions to clarify the issues from the point of concern through the impact to the agency, including other departments.

· Carefully documents discussions and remedies to inform others of solutions and steps taken if escalation is needed.

MINIMUM QUALIFICATIONS

1. 0 – 3 years (preferred)of experience in PC hardware installation, repair, testing, and troubleshooting.

2. Certifications (preferred) from CompTIA, MTA, or other industry certification.

3. At least 2+ years of experience with current Microsoft operating systems and Microsoft Office components.

4. Working knowledge of server administration, Active Directory, Exchange Server and networks.

5. Possess excellent written & verbal communications. Can support end user’s in a production environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

· Must be able to lift from floor to waist up to 20 pounds.

· Must be able to read, write, and communicate fluently in English.

· Must be able to give and receive verbal and written instructions.

· Must possess the ability to utilize visual and auditory senses to complete all job duties as assigned.

· Must be able to work in a typical office and healthcare environment.

The IT Support Specialist is an exempt position.

This job description is not intended to be all-inclusive. Therefore, the employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as necessary, including overtime.

I have read and understand this job description.

Job Type: Full-time

Pay: $38,000.00 – $49,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Farmington, UT 84025: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location