Wells College Hiring for IT Help Desk Specialist Job at Aurora, NY Full Time

Wells College seeks qualified candidates for the position of IT Help Desk Specialist. This positions provides technical support for all areas of technology on campus, including: classroom technology, windows and mac operating systems, Audio/Visual systems, software and hardware support. Be available to support events, including some evening and weekend work. Supervise student employees and handle the day to day operations of the Help Desk. Duties include but are not limited to:

1. Hardware support including: maintenance on current computers, installation of new computers and installation upgrades (both PC and Macintosh.). Should be familiar with system imaging software and PC hardware repair.

2. Software support including: installation of software, end-user support for faculty, staff and students. Update and patch software as needed and provide training and creating training resources.

3. Maintain and support classroom technology, computers, projectors, document cameras, printers, copiers, 3D Printers, sound systems and control systems such as Extron.

4. Support Audio and Video for events, including filming events and editing video content. Maintain video content online at YouTube.

5. Keep current inventory of all IT equipment and order supplies as needed.

6. Manage Help Desk Social Media and IT web content.

7. Remain current with new software and hardware products.

8. Coordinate Event Requests for IT department.

9. Assist with managing the budget.

10. Assist with planning and implementing equipment rotation cycles.

Excellent organizational, scheduling and computer skills. Extensive knowledge of both PC and Macintosh environments. Experience with audio and video editing preferred. Understanding of sound systems and mixing boards desirable. Strong interpersonal skills. Ability to work with a diverse population. Self-starter, able to set priorities and work independently with little supervision. Bachelors or higher degree preferred, but minimum of an Associate’s degree in computer related field with at least one year previous experience providing user support or equivalent education and experience. Experience in decision making and setting schedules. Must be physically able to lift computer equipment and small printers, to crawl under desks for installations and to be able to walk around campus.

Wells College is a private four-year Liberal Arts college located in the Finger Lakes region of New York on the unceded lands of the Cayuga Nation. The mission of Wells College is to educate students to think critically, reason wisely, and act humanely as they cultivate meaningful lives. The Wells experience prepares students to appreciate complexity and difference, to embrace new ways of knowing, to be creative, and to respond ethically to the interdependent worlds to which they belong. Committed to excellence in all areas of its reach, Wells College equips students for lifelong learning and for sharing the privileges of education with others. Recognizing the role of higher education in supporting students from all backgrounds to meet the challenges of the future, Wells College is seeking to diversify its faculty and staff. We strive to embody a culture of belonging that empowers all to thrive. Our student body includes 35% of students identifying as a student of color and 32% who are first-generation college students.

Applications should be submitted online and include a cover letter, resume, and the names and contact information of three references. All materials submitted should be in PDF. Review of applications will continue until the position is filled.

PI199380970