University of California, San Diego Looking for 120830 – Per Diem Call Center Specialist Full Time

DESCRIPTION

Under general supervision, the incumbent is responsible for customer service, registration, appointment scheduling, and
insurance verification in a busy, patient-focused contact center. Typical duties include answering multi-line incoming customer calls,
completing online registration, scheduling appointments, and securing authorization for scheduled services.

Responsibilities
emphasize exemplary customer service and exceptional quality. Completes registration for new or established patients in a timely and
accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured
authorization and referrals when scheduling appointments.

Interviews patients via telephone to obtain demographic and financial
information necessary to secure patient accounts. Verifies insurance eligibility for outpatient services on all Third-Party Payers by
utilizing various automated eligibility systems. Operates Epic system to gain and input information; in addition, responsible for clearly
and effectively relaying medical messages to patient/clinic staff. Advises patients of clinic deposit requirements based upon UCSD Medical
Group Financial Policy. Other related duties as assigned.

MINIMUM QUALIFICATIONS

• Three (3) years of related
  call center and front desk experience in a large complex
  healthcare setting; or equivalent combination of education and
  experience.
• Previous experience in a call center and/or customer service environment.
• Epic Cadence scheduling experience or
  similar function.
• Knowledge of third-party payors including federal, state, and private health plans.
• Proven ability to
  handle multi-line incoming customer calls, schedule appointments, and perform online registration.
• Must have excellent customer
  service skills.
• Demonstrates problem-solving ability. Ability to work under pressure
• Be a self-starter who takes initiative,
  is accountable, and requires minimal direction and supervision.
• Possess the personal characteristics of professionalism,
  credibility, commitment to high standards, innovation, and accountability.

PREFERRED QUALIFICATIONS

• One
  (1) year of EPIC & Cadence experience, or equivalent system.
• Certificate of completion from a Medical Assistant Training Program or
  Certified Medical Assistant.
• Bilingual: English /Spanish.

SPECIAL CONDITIONS

• Must be able to work
  various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment
  physical.
• This position will be onsite.