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Radancy Hiring for Customer Support Coordinator Job at Atlanta, GA Full Time
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Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in a job description. Our top priority is finding the best candidate for the job and if you are interested in the position, we would encourage you to apply, even if you don’t believe you meet every one of the qualifications below.
Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all our employees can thrive.
Radancy thrives off the success of our customers, and we’re looking for a customer-focused, results-driven Customer Support Coordinator to join our growing Global Customer Support Team. As a Customer Support Coordinator, you’ll be responsible for the administration, quality testing, and support of several client software applications within Radancy’s unified platform. We’re looking for someone with a high level of professionalism and commitment to providing prompt and knowledgeable support, with the ability to work both independently and within a team in a fast-paced environment.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in a job description. Our top priority is finding the best candidate for the job and if you are interested in the position, we would encourage you to apply, even if you don’t believe you meet every one of the qualifications below.
- Work closely with our Customer Support Specialists to process system change requests, as well as aid in identifying, reporting, and resolving product issues.
- Conduct and/or assist with system enhancements, user application, and quality assurance testing
- Manage client activations, setup & maintain users, user profiles, workflow rules, and application settings within Radancy’s unified platform
- Develop and conduct client specific testing plans
- Prepare reports and analyze existing data for trends and performance
- Manage and maintain accurate and thorough customer support records
- Manage and maintain shared customer support inbox on a daily basis
- Bachelor’s Degree in Communications, Computer Science, Business, or equivalent work experience preferred
- 1 year customer or technical support experience
- Ability to plan, organize, prioritize, and independently solve problems, seeking help when necessary
- Excellent communication (oral and written), interpersonal, and organizational skills
- Attention to detail and ability to multi-task
- Accountability and sense of urgency
- Experience with or exposure to JIRA, a basic understanding of HTML, CSS, JavaScript as well as XML and APIs are all a plus
- Proficient with Microsoft Office
Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all our employees can thrive.
