Conduent Hiring for Customer Serivce Representative Virtual Hiring Event Job at Boca Raton, FL Full Time

As a Customer Service Representative, you will be supporting our client’s customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients’ customers by utilizing your customer service experience,passion,and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.In this role you will not only be there to help customers with their account issues via telephone, email and/or website inquiries, but also provide them with exceptional customer service.

What you will be doing:

• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
• Identify customer needs to ensure the customer is provided complete and accurate information.
• Process required transactions via mainframe or web-based applications.
• Submit research requests in a concise yet accurate manner.
• Maintain a thorough knowledge of the company and client programs, policies, and technology.
• Communicate effectively in a warm and empathetic manner.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Provide support to other positions/operations in cases during heavy workloads or absences.

Requirements

• Must be at least 18 years of age or older.
• Must have a High School Diploma, orequivalent.
• Must be able to successfully pass a background check and drug test.

Preferred dress code

Business (business suit, tie)

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.