Nesco Resource, LLC Hiring for Customer Service Representative Job at Montgomery, PA Full Time

We are recruiting for customer service representatives to work in Williamsport or Montgomery.

Job Summary:
Responsible for coordinating and performing numerous customer service functions for specific assigned customers efficiently, resulting in excellent customer service.
This position requires a flexible work schedule which includes 40 hours per week.

Job Duties:
Achieves level-specific expectations of productivity and accuracy, while processing customer requests such as: – Entry of multiple order types (initial, remake, repair parts etc.) – Change/cancel/Out of Spec requests and order statuses – Issuing credits (85%)
Responsible for maintaining current product/account/systems knowledge in order to perform tasks in compliance with standard procedures. (10%)
Complete other related duties as assigned by Supervisor. (5%) Education and Experience

Requirements:

• High School Diploma required
• Minimum of one year combined customer service experience and/or related education
• Personal computer experience Knowledge, Skills, and Abilities
• Excellent communication skills (written, oral, listening, approachable)
• Computer skills meet processing requirements – 30 WPM, and ability to perform basic functions independently
• Enthusiasm in serving as customer’s primary point of contact and “owning ” customer challenges from start to finish
• Emerging ability to exercise personal judgment in delivering superior customer service – Level of Authority up to $250.00 per order.
• Capability/willingness to seek guidance and/or escalate concerns/improvement opportunities
• Identifies growth opportunities in personal performance and shows comfort level in taking initiative to pursue excellence.
• Utilizes established processes/procedures efficiently in daily work flows
• Develop and maintain knowledge of team structure, roles, and responsibilities to facilitate communication flow
• Commitment to regular use of tools to ensure product/account/systems knowledge remains current

Hours: Training schedule Monday – Friday (8:30 a.m. 5:00 p.m., hr. lunch unpaid, 2/15 minute paid breaks). This schedule is the same for both full and part time positions and lasts 4 to 6 weeks.

Full time – Monday Friday (10:00 a.m. 6:30 p.m.) or Monday Friday (11:30 a.m. 8:00 p.m.).

Part time Monday – Friday (9am-3pm) (10am-4pm) (11am-5pm)
Pay: Part Time: $15/hr
Full Time: 10am-6:30pm shift $16 per hour
Full Time: 11:30am-8pm shift $17 per hour

Excellent benefits upon permanent hire including Anthem Client Cross, Delta Dental, Eye Med, Flexible Spending Accounts, Company provided and supplemental Life Insurance, Short and Long Term Disability and 401k! PLUS. Vacation, Paid holidays, Attendance bonus, Tuition reimbursement, Company discounts on product AND additional benefits such as Flexible Work Schedule, Community engagement, Funeral leave, Wellness activities, Business casual dress, Military pay and Service Recognition.

Call TODAY and ask for Deanna at 570-326-1736 or apply online for immediate consideration!!!

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

COM085