Westlake Services, LLC Hiring for Customer Service Representative Job at Agoura Hills, CA Full Time

Customer Service Representative
Agoura Hills, CA | On-site | Collections Servicing
About Westlake
Westlake Financial Services is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams, our diversified business model, and more importantly, we begin to cement our role as a future leader in the automotive industry.
Job Description
What’s the role?
We are looking for Customer Service Representative who can handle inbound calls from Westlake Customers while providing excellent service. As our Customer Service associate, you will work closely with management and other departments to address questions or concerns raised by our customers.
Being in a fast-paced environment, you are expected to be comfortable in dealing with challenging situations while proactively seeking solutions. The role will require for you to multitask and work independently.
This is a full-time position reporting to the Servicing Supervisor. You must be willing to be in an office-based environment and are willing to work on different shifts including weekends.
What is it like being part of our servicing team?
Our servicing team handle customer collections from pre-30s until loss recovery.

• The team conducts training to ensure you are equipped with proper knowledge and enough skills to perform the role.
• You will be supported and will be encouraged to raise questions to yield good results.
• The team prioritize career progression of their team. We try to promote internally first, before hiring outside the organization.

What you’ll do as our Customer Service Representative?

• Handle a high volume of inbound calls from Westlake Customers while ensuring a high level of service.
• Interact with other departments and management to troubleshoot questions or concerns posed by customers.
• Deal with challenging situations while patiently seeking solutions.
• Multi-task and work independently in a fast-paced environment.
• Provide customers with accurate account information.
• Transfer calls to appropriate department or staff.
• Identify, research, and resolve customer’s concerns.
• Take payments, make suitable arrangements, and offer solutions.
• Document all accounts thoroughly.
• Communicate professionally with internal and external customers.
• Cross-sell products and services when applicable.
• Other duties as assigned.

*Qualifications*What we look for in our Customer Service Representative?**

• High School Diploma Required
• Good communication, listening and problem-solving skills
• Basic to intermediate computer knowledge
• Reliable attendance
• Proper grammar and email etiquette
• Type a minimum of 35 WPM
• Ability to work under time constraints and daily deadlines
• Good interpersonal skills and teamwork awareness
• Bi-lingual (Spanish) is welcomed but not required

*Benefits*What do we offer?**

• Medical, Dental, and Vision benefits
• Life Insurance, Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
• Wellness Program, Daily Team Exercises
• Metro Tap Card and Metro-link Reimbursement
• Westlake University, Certification Programs
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• AT&T Wireless Discounts
• Employee Loan Assistance
• Annual Flu Shots
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• Rental Car Discounts
• Dell Member Purchase Program

Acknowledgement We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative

IND1

Job Type: Full-time

Work Location: One location