Arrow Dental/Moda Health Hiring for Customer Service – Patient Services Job at Portland, OR Full Time

Job description

Ardon offers a unique and modern work environment that blends teamwork, excellence, and open communication. Our team members grow and develop skills together while providing a high-quality, well-rounded patient experience.

We are recruiting a Pharmacy Technician to join our team. At Ardon, this position is called a Patient Care Advocate (PCA). As a PCA, you will provide exceptional service to specialty pharmacy patients by responding to telephone calls and providing outreach.

This is a full-time onsite position with a Monday – Friday and rotating Saturday schedule.

Apply directly: https://j.brt.mv/ATS/jb.do?reqGK=27692309&refresh=true

Primary Functions: How You’ll Contribute:

• Acts as liaison between company, patients, and Physician’s office.
• Responsible for accepting new prescriptions and making sure all necessary information including insurance verification is available to process orders.
• Explains all company programs and services to patients and physician’s office staff.
• Communicates with patients as needed based on prescription refills and refers any medication or illness related questions or concerns to a board licensed healthcare profession including but not limited to: nurses, pharmacists, or supervised pharmacy interns.
• Responsible for scheduling prescription refills within the pharmacy software.
• Maintains documentation of calls to and from patients.
• Contacts patients to schedule deliveries, confirm address, inform of any co-payment involved and notify of payment responsibilities.
• Assists with prior authorizations.
• Refers under/uninsured patients to appropriate patient assistance programs and helps with applications.
• Communicates patient status to physician’s offices/clinics.
• Maintains patient confidentiality.
• Performs other duties and responsibilities as assigned.
• Utilize operating systems and tools to help manage patient therapy and refill compliance.
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Upon employment, all employees are required to fully comply with Ardon’s rules and regulations.

What makes you a great candidate?

• High School Diploma or equivalent GED.
• Obtain Pharmacy Technician Certification by start date.
• Must obtain a Pharmacy Technician license within the first year of employment
• 6 months to a year work experience in a medical office or pharmacy setting, preferred. Prior work experience in a customer service setting, desired
• Excellent verbal, written and interpersonal communication skills.
• Demonstrated proficiency with computer applications.
• Ability to multi task and work in a fast pace environment
• Ability to work independently and as a team.
• Ability to come in to work on time and on a daily basis

What is a day at Ardon like?
Our progressive work environment embodies the notion that life is meant to be shared and lived well, through hard work, compassion, camaraderie and community. We work to build trusted relationships and to be a resource that patients can turn to for help. We value this responsibility and take great pride in the opportunity we have to meet the specialty pharmacy needs of our customers. Team Ardon has a passion for providing great service and helping others.

To learn more about our team watch our video at : https://vimeo.com/320864889

Benefits

• Competitive Compensation
• Medical, Dental, Vision, Disability and Life Insurance
• Coursework/Training to obtain Certified Pharmacy Technician license
• Flexible PTO
• 401K Match
• Company paid holidays
• DEI Groups that are passionate about diversity and inclusion

Ardon Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual identification or orientation, national origin, marital status, disability, veteran status, or any other status protected by law. Offers of employment are conditional upon proof of COVID-19 vaccination.

Job Type: Full-time

Pay: $21.56 – $26.96 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Portland, OR 97220: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Pharmacy technician experience: 1 year (Preferred)

Work Location: One location