IU Health Physicians Support Services Hiring for Customer Service Representative I Job at Carmel, IN Full Time

Overview

Are you looking for a role that showcases your passion and excitement about helping others? Would you like to be apart a team that is celebrated for completing challenging and significant work for the good of every patient? We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day!

Sound like a perfect match? Apply now – we can’t wait to hear from you!

Position Description:

Responds to patient inquiries via telephone and email. Determines the best method for problem resolution meeting patient need and organizational guidelines. Coordinates issue resolutions with other departments as necessary. May gather patient personal and billing information for database entry and scheduling.

• High School Diploma/GED. No experience required.

• Knowledge of medical terminology and medical coding preferred.

• Ability to type 30+ words per minute.

• Requires working knowledge of computers.

Requirements

• High School Diploma/GED required.

• Basic Life Support (BLS) certification through the AHA preferred.

• 1-2 years of relevant experience in a health care setting preferred.

• Requires ability to learn and retain medical coding; ICD-10; CPT coding experience preferred.

• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.

• Requires basic proficiency in MS Office (Word, PowerPoint, Excel).

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.