Watertown Regional Medical Center Hiring for VP Business Enterprise Service Management at Brentwood, TN  Full Time

Lifepoint Health has an opportunity for VP Business Enterprise Service Management s at the LifePoint Health Support Center located in Brentwood, TN.

LifePoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

VP Enterprise Business Services Management accountable for building and developing a world class service management function that supports an integrated business enterprise services environment. This position will play a crucial role as part of the business enterprise services leadership team by ensuring that resources are aligned to support the overall strategic direction of the organization and the Enterprise Business Services function facilitating service delivery excellence and growth.

Essential Functions:

• Work with the President of Enterprise Business Services to execute strategic and organizational changes as set forth by the President and Executive Steering Committee.
• Improve operational effectiveness by overseeing and developing support services and extending these resources to support systems in Finance, Human Capital Management, Supply Chain Management, Medical Staff Services, and Marketing.
• Develop and execute strategies that increase value to customers, decrease service variances, and support the overall goals and objectives.
• Set long-term strategic direction for the administrative functions, anticipate key trends, opportunities and vulnerabilities and position functional support to ensure that infrastructure and systems are stable and support the demands of current programs and future growth.
• Leverage data, analytics, and industry leading insights to assess service performance relative to benchmark information. Recommend changes/shifts in strategic or tactical direction as appropriate.
• Establish and manage client focused productivity and service quality standards including Service Level Agreements (SLAs) to determine overall effectiveness.
• Ensure underlying operational performance standards are established, achieved and in compliance with federal and state laws.
• Promote a mindset of continuous process improvement and innovation to deliver best practices and drive the center to the next level of performance.
• Drive and execute forward thinking initiatives to accomplish operational objectives which may include organizational restructuring, process re-engineering, technological advances, and adaptability to changing business and regulatory environments.
• Employ an effective, diplomatic, and influential communication style that promotes buy-in and support and leads to the successful implementation of change initiatives and operational improvements.
• Collaborate with organization leaders to lead and manage the enterprise through significant strategic and organizational change.
• Develop processes that support Enterprise Business Service’s ability to scale up and down as part of overall demand management.
• Develop and manage the annual operating plan / budget, action plans and projects to support and achieve the business enterprise services strategy and the overall business strategy. This includes oversight of vendors and contracts which directly impact the budget.
• Develop work standards and resource requirements to support a functional operating model in a cloud-based environment with a hybrid workforce.
• Meet operational standards by ensuring productivity, quality, compliance, and customer-service standards are regularly achieved and continuously improved.
• Encourage a work environment of respect, inclusion, and employee engagement to drive a culture of high performance.
• Transform the culture into a service-oriented organization to deliver strategic value, improve operational efficiency and contribute to a more rewarding place to work
• Performs other duties as assigned.
• Regular and reliable attendance.

Job Requirements:

Education:

• Bachelor’s degree in business administration or related field
• Master’s degree in business administration or related field preferred
  

Experience:

• Ten (10) years of progressive experience including leadership in a business enterprise services environment encompassing multiple functions

Benefits:

At LifePoint, our Mission of Making Communities Healthier extends to our employees. We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.