Viking Group Hiring for Customer Service Representative Job at Hayward, CA Full Time

Customer Service Representatives will be responsible for full-service account management regarding products and services, including pricing, availability, and shipping information Responds thoroughly and timely to inquiries, via phone, email, or directly to customers, within an industrial distribution environment.

CUSTOMER SERVICE REP RESPONSIBILITIES:

• Processes requests for orders, quotations, follow-up on quotations, customer returns/credits in a manner consistent with company policies and standards.
• Works with sales, fabrication, credit, inventory control, and warehouse personnel and other various departments to facilitate the needs of the customer.
• Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments and follow it through to completion.
• Utilizes the online learning system to understand the technical aspects of products and services to a degree that effectively facilitates the order process and demonstrates an acceptable level of competence as defined by management.
• Ensuring access to all current company literature and technical information available online and utilizing them as it relates to products and services offered.
• Represents the company at all times in a professional manner and effectively communicates verbally and in writing with the focus of meeting customer timelines and upholding company standards.
• Increase sales by emphasizing promotions and add on sales at the point of order through product knowledge and opportunity recognition.
• Cultivates and maintain relationships with customers and suppliers with regard to service.
• Follows all company policies and incorporates Standard Operating Procedures (SOP’s).

CUSTOMER SERVICE REP REQUIREMENTS:

• Minimum of 1 year in customer service or sales experience.
• Demonstrated strong computer skills (JDE experience preferred).
• Basic computer skills. Microsoft Windows and Office products are a plus.
• 1 year working in a multitask environment while under time constraints.
• Basic arithmetic skills. Works well with whole numbers, fractions, decimals and measurements.

CUSTOMER SERVICE REP BENEFITS:

Medical, Dental, Flexible Spending Accounts, Vacation, Holidays, Life Insurance,

Job Type: Full-time

Pay: $18.00 – $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Hayward, CA 94544: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Inside sales: 1 year (Preferred)
• Retail math: 1 year (Preferred)
• Data collection: 1 year (Preferred)
• Product management: 1 year (Preferred)
• SAP Warehouse Management: 1 year (Preferred)

Work Location: One location