Valued Relationships, Inc Hiring for Remote Customer Service Representative | $15.00 an Hour! Job at Remote Full Time

Responsibilities:

• Assist clients with installation of VRI devices.
• Interact with external and internal customers in a professional, helpful and courteous manner.
• Process new client referrals and enter client information into VRI databases.
• Call clients to verify referral information and explain services being offered by referring agency.
• Manage incoming phone calls by responding to request and assisting with inquiries.
• Ability to resolve problems by clarifying issues; researching and exploring answer and alternative solutions; implementing solution and /or escalating unresolved.
• Advanced trouble-shooting technical assistance to clients as required.
• Answer client questions using scripted and non-scripted responses.
• Verify demographics and data enter client information into the computer.
• Record details of calls and messages.
• Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
• Maintain access to, and security of, highly sensitive materials.
• Maintain protocol information supplied from reference materials, memos, and training sessions.
• Maintain project productivity and quality goals.
• Other duties as assigned.

Qualifications:

• Required High School Diploma or GED
• 1-2 years of related professional experience preferred
• Ability to work flexible hours and overtime when needed
• Self-motivation and the ability to work independently and with teams
• Proficient in the use of Word, Excel, Outlook, and PowerPoint
• Excellent oral and written communication skills
• Proficient in managing multiple tasks as the same time