Wollborg Michelson Recruiting Hiring for Customer Service Representatives *REMOTE/CONTRACT* Job at Anaheim, CA Full Time

Job description

Title: Call Center Customer Service Representative

Location: Anaheim, CA (Remote to Local Candidates Only)

We are looking for a Call Center Representative that will be the liaison between a major health care company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Pay: $17.50/hr
Location: Anaheim, CA (REMOTE)

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Skills

• Previous experience in a customer service position
• Call Center is a must
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• High school diploma/GED
• Must be vaccinated

Wollborg * Michelson Recruiting does require all applicants to be able to provide proof that they are fully vaccinated from COVID prior to their start date, unless otherwise prohibited by law.*

Wollborg * Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one’s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one’s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.*

Job Types: Full-time, Contract

Pay: $17.50 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Can you provide proof of covid vaccination? (no accommodations)
• Are you comfortable with contract work?

Education:

• High school or equivalent (Required)

Experience:

• Call Center: 1 year (Required)
• Data Entry: 1 year (Required)
• Computer Literacy: 2 years (Required)

Language:

• Mandarin, Cantonese, Vietnamese (Preferred)

Work Location: Remote