SkincareByAlanacom Hiring for Customer Service Help For Skincare Company – Part Time Job at San Juan Capistrano, CA Full Time

Customer Service & Operations Assistant

Job Summary – IN HOUSE POSITION ONLY

Established and growing family-owned business of 17+ years in NEW & Stunning Location San Juan Capistrano (skincarebyalana.com) is looking for a professional, energetic and hardworking customer service representative.

Our in house customer service representative serves customers by providing product and service information; resolving product and service problems. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Skincarebyalana.com is an e-commerce business (retailer of beauty products), and AlanaMitchell.com is our brand of skincare products.

Please send your resume and a cover letter, If we think you are a fit:

1. We will set up a brief phone interview with you

2. If the phone interview goes well, we will call you for an in-person interview

Customer Service Job Duties:

· Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns, live chat

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

· Attracts potential customers by answering product and service questions; suggesting information about other products and services.

• Opens customer accounts by recording account information & Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain Customer Service Email requests
• Respond to customers that we have either sent wrong products or customers receiving damaged/leaking products
• Respond to status checks on orders
• Respond to customers requesting a refund of their purchase
• Respond to reviews on – Hively, Stamped.io, google my business, and Shopper Approved
• Contact customers who can potentially be Fraud and determine their legitimacy
• Contact customers whose products have been either discontinued, reformulated or repackaged.
• Contact customers whose products have been back ordered by the manufacturer
• Receive incoming packages that are returned by the customer
• Counting light shipments, shelving products, taking inventory, general shipping help, assembling products, and more

Software:

Basic Microsoft Office programs such as word and excel. Familiarity with eCommerce platforms such as shopify a plus.
Computer skills and knowledge of basic Microsoft Office programs such as word and excel is a plus.

We have found great candidates have previously worked at Department and Beauty stores.
Part time 5 hours a day Monday-Friday

Apply online. No Walk Ins or Calls.

Qualifications and Skills-

• 2+ years of customer service and sales experience
• Minimum high school diploma.
• Pass a criminal background check.
• Superb attention to detail in a high-volume and fast-paced environment.
• Display a positive attitude towards customers and team members.
• Comfortable doing recurring tasks on a daily basis.
• High proficiency in computer and internet navigation
• Access to reliable transportation to and from work, and report to work as scheduled.
• Attendance at work is an essential function of this position.
• Team player

Benefits

• Partially paid medical health benefits after 60 days
• Employee discount/allowance on Beauty Products
• Team Building activities once a quarter
• Friendly, positive work environment and culture

Salary – $20-$24 per hour based on experience

Job Types: Part-time

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Paid training

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Job Type: Part-time

Pay: $20.00 – $24.22 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• No weekends

Work setting:

• In-person

Ability to commute/relocate:

• San Juan Capistrano, CA 92675: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location