Givmar Inc Hiring for Customer Service Representative Job at San Jose, CA Full Time

Full Job Description

Givmar is looking for a Customer Service Representative to provide fast and friendly service to our customers. If you are a team player with a few years of experience in customers service, good communication skills, and attention to detail we would love to hear from you!

Essential Duties:

• Communicate with customers by telephone, email, or in person to provide information about products, take and enter orders, and respond to inquiries and complaints.
• Assist with the status of customer’s production progress for updates to customer purchase orders.
• Maintain accurate records in email and in the database feedback module of customer interactions and problem resolutions.
• Records, tracks, and expedites customer request for quote (RFQ) through the estimating process, ensuring timely completion or reporting to sales personnel any impending delays Support Production in the handling of customer complaints and dispute resolution.
• Coordinate customer rejected material process providing customer with Returned Material Authorization (RMA) number. Follows up to ensure receipt of materials, pricing, customer acknowledgment, product repairs and shipments are accomplished in an orderly and expedited fashion.
• Perform day to day administrative tasks such as maintaining customer order files, customer records, and other information in both paper and electronic form.
• Recommend improvements to processes and procedures and maintain an attitude of continuous improvement.
• Input data into a computerized database with a high degree of accuracy.
• Assist management with establishing and maintaining business data and performance reports.
• May take on other assignments from time to time based on company needs and employee’s skillset
• Assist office personnel with answering phones, greeting visitors, general filing and maintaining an orderly and clean shared working environment
• Familiar (proficient preferred) with all necessary documentation applications and steps related to ISO 9001, ITAR or other related Government certifications/applications related to Manufacturing

EDUCATION & TRAINING/EXPERIENCE:

· Minimum 2 years’ customer service representative (or equivalent) experience in a relevant manufacturing industry

· Knowledge of principles and processes for providing customer service, including customer needs assessment, understanding of quality standards, and evaluation of customer satisfaction

KNOWLEDGE, SKILLS & ABILITIES:

· Demonstrated ability to communicate effectively in both written and verbal formats.

· Computer literacy to include the use of Outlook, Excel and Word.

· Possess a range of personality attributes that enhance their fit into the organization.

· Excellent organizational and teamwork skills with a goal of accomplishing needed tasks with a customer-friendly orientation.

· Self-motivated with ability to handle customers politely with high and sometimes unreasonable demands.

· Ability to deal with difficult people and situations.

· Ability to analyze information and select the best solution.

Job Type: Full-time

Pay: $17.00 – $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

COVID-19 considerations:
We follow City and State recommendations.

Ability to commute/relocate:

• San Jose, CA 95122: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location