A- Heating and Cooling Hiring for CSR – Customer Service Representative Job at West Sacramento, CA Full Time

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in San Jose. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s heating and air conditioning systems.

The Big Task

You will evaluate customer calls and match the right technician to every job.

Key Sub Tasks

• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician’s progress.
• Set appointments for technicians and sales team
• Convert pre-qualified service & sales leads to appointments
• Generate business with new and pre-existing customers
• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails

• Close sales and achieve quarterly quotas

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging – you have just the right amount.

What We Offer

• Our top performers are among the highest paid in San Jose.
• Medical / Dental / Vision Benefits — we pay 50% of your insurance premiums for health insurance.
• New technology & access to integrated software
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at A-1 Heating and Cooling.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about A-1 Heating and Cooling by visiting www.A1HC.com.

Job Type: Full-time

Pay: $18.00 – $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Weekly day range:

• Monday to Friday

Experience:

• Customer Service: 2 years (Required)

Work Location: One location