TAMPA BAY FEDERAL CREDIT UNION Hiring for ITM Agents – Part Time and Full Time Job at Tampa, FL Full Time

As a Sales & Service Agent you will perform duties in a call center environment by providing professional customer support assistance to members and potential members via telephone, fax, email, chat and written correspondence. Support a sales and service environment in conjunction with the Credit Unions values and goals. Perform a variety of loan, customer support tasks, and virtual teller services that contributes to efficient operation and growth of TBFCU business goals. A Sales & Service Agent provides quality customer service & support to members and assure confidentiality and privacy of member data.

Sales & Service Agent Job Responsibilities:

• Provides information and assistance to members and potential members regarding opening and maintaining Credit Union accounts and services
• Open new accounts through online opening channel
• Refer and cross – sell product and service information to members in helpful, professional manner in an effort to create value to our membership
• Applies thorough knowledge of computer operations/ITM operations when processing transactions (on and offline) with speed, accuracy and attention to detail
• Ensure member and customer satisfaction to consistently meet or exceed customer expectations and develop quality member relationships
• Perform miscellaneous member support correspondence items
• Exercise some independent judgment

Sales & Service Agent Experience:

• Six months to two years of similar or related experience in customer service, including time spent in preparatory positions
• Call center experience preferred
• Customer service experience preferred
• Bilingual preferred

Sales & Service Agent Education:

• High School education or GED required
• Some college preferred

Part Time schedules available:

• Monday, Wednesday, Friday and Saturday
• Tuesday, Thursday, Friday and Saturday