The Norfolk Companies Hiring for Sales Support Order Entry Job at Braintree, MA Full Time

We are one of the largest kitchen & bath companies in New England and we are continuing to grow, most recently opening our 6th design showroom in Framingham. We are a family-owned company with our roots in hardware back in 1934. As a family-owned business, we appreciate our employees as we know they are the key and work to provide the best working environment.

Due to our continued growth, we are looking for professional, service minded candidates to add to our Customer Service team who support our kitchen & bath showrooms and retail customers.

The Sales Support Representative role is primarily responsible for the servicing of both internal and external customers regarding general inquiries, order processing and scheduling in collaboration with other departments. This position is also responsible for accurate sales order entry, purchasing and expediting of cabinets and other related items per the sales order. This position will work closely with vendors, sales staff, distribution functions (receiving/shipping) and other support departments and will provide a high level of urgency and both internal and external customer service.

This role may be structured as a hybrid role and could work out of Braintree location. Initial 3 months would need to be in office for training purposes.

Requirements

To be successful in the Sales Support Representative role, individual will have a “can-do” approach to their work.

Knowledge, Skills and Abilities

• Ability/Willingness to build relationship with customers.
• Exceptional attention to detail
• Exceptional problem-solving skills and ability to act quickly on a variety of tasks
• Positive, upbeat, and professional attitude with customers and co-workers
• Exceptional phone presence and customer service
• Experience or ability to learn 20/20 software (kitchen designs)

Education and Experience

• 2+ years customer service experience
• Prior order processing or purchasing experience
• Knowledge of kitchen cabinets and related hardware preferred
• Strong Microsoft office experience in a shared directory environment
• Previous experience working in a sales/distribution company

Physical Requirements

• Able to sit for long periods of time
• Able to type and work on computer screen reading small print
• Able to speak, read and write English. Bi-lingual helpful.

Norfolk Kitchen & Bath is part of The Norfolk Companies family and we are committed to creating the best place to work. The remodeling industry boomed during the last 18 months and we continue to see growth. Learn more about us on our website.

We provide competitive compensation as well as benefits including medical & dental insurance, 401k with a generous company match, Paid Time Off, uniforms, training and voluntary life, vision & short-term disability insurance.

Job Type: Full-time

Pay: Up to $26.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Braintree, MA 02184: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Braintree, MA 02184