USA Insulation of Charlotte Hiring for Customer Service Specialist Job at Charlotte, NC Full Time

Customer Service Specialist

USA Insulation is in the business of helping homeowners with the installation of premium residential home insulation thus reducing their energy costs and improving their comfort level in the home. The company has been in business since 1985 and has franchise locations throughout the United States.

USA Insulation of Charlotte is seeking a full-time Customer Service Specialist. To achieve success in this position a person must feel comfortable making many daily outbound phone calls to prospects, past customers, and contacts collected from events. The Customer Service Specialist must be able to effectively engage potential customers with the purpose to determine if they are qualified candidates for our products and to schedule an in-home appointment for the company’s in-home sales consultants. Experience in handling various personalities, in a short amount of time is essential.

ESSENTIAL FUNCTIONS

• Reports directly to the owner.
• Must be high-energy, motivated person with the ability to be responsible and professional in a fast-paced environment.
• Comfortable in making many phone calls and sending many emails every day.
• Must have excellent verbal and written communication skills. Able to have short and impactful conversation over the phone.
• An ability to effectively engage and interact with prospects. Must be comfortable in striking up conversations over the phone.
• Enter all lead, source, and critical / sales information in company CRM program
• Should be organized and self-motivated.
• Needs to follow a specific protocol while remain adaptable to various situations.
• Enjoys working as a team yet understands that compensation is based on their performance while engaging with prospects.
• Comfortable and able to work weekend home shows on occasion.
• Upload leads into CRM system post-event and communicates next steps with the appropriate sales team and management.
• Tracks data and prepares reports on the effectiveness of the calls.
• Perform any other related uties as required or assigned.
• Set up and maintain varied office files of records, reports and correspondence required for reference and efficient operation of office; maintain logs and records of office activities; compile and summarize information for regular or special reports from a variety of sources
• Proactively follow-up on “pitch no sales” customers via phone
• Generate and send emails for all types of customer marketing and follow-up
• Ability to manage and post on company’s social media pages and respond to comments.

QUALIFICATIONS

• High School Diploma or equivalent
• 1-2 years previous experience in phone sales and goal-oriented phone communications
• Commitment to Customer Service and professionalism

USE OF EQUIPMENT AND TECHNOLOGY

Phone, Copier, Computer, Filing System, Calculator, laptop, tablet.

Word, Excel, Email/Outlook, USA Insulation proprietary CRM program (training provided), eblast programs, social media, various other sales management programs.

Job Type: Full-time

Salary: $17.00 – $20.00/hour based on experience

Required experience: 1-2 years

Job Type: Full-time

Pay: $17.00 – $20.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Experience level:

• 1 year

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Charlotte, NC 28273: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)
• inbound call: 1 year (Required)
• Outbound sales: 1 year (Required)

Work Location: One location