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Select Staffing Hiring for Customer Experience Receptionist Job at Scotts Valley, CA Full Time
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We are now hiring for a Customer Experience Receptionist in Scott Valley CA.
Position: Customer Experience Receptionist
Pay rate: $22 an hour
Shift: Day Shift Mon-Fri
Summary of Position:
The Customer Service Receptionist will answer calls to our service and parts departments and route them as appropriate to the technicians or internal support staff that can best answer inquiries. When the support team is not available, you will take and relay messages, but also make sure that these calls are returned. For inquiries that might require more in-depth responses, you will facilitate appointments for training or troubleshooting sessions. To help us understand our success in providing prompt responses, you will log all calls and track our response time.
Responsibilities
- Process phone calls from our distributors, dealers, and owners and ensure rapid responses
- Review incoming voicemails and emails and forward them to the appropriate team members
- Communicate and coordinate with Customer Experience team members to ensure that escalated issues are resolved in a timely manner
- Maintain a log of all inbound calls, their origination, and our response times
Requirements:
- High school or equivalent
- Proficiency with basic computer applications including Word and Excel (experience with Salesforce.com a plus)
- Must have strong interpersonal and communication skills – verbal and written
- Fluent in English
- Able to multi-task on several projects
- Able to prioritize calls and escalate issues to the appropriate parties as necessary
- Must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, and management as needed.
- Must be able to bend or stoop down to access files.
#zr #selectindeed
Immediate Opening
ADMINISTRATIVE ASSISTANTS
Advance Your Career!
Looking for your next career move? Don’t miss the opportunity to work for a company that truly cares about you and your success. We are currently looking for an experienced Administrative Assistant. Join our team and receive good pay, good benefits, and FREE online skills training to help you advance your career!
Did you know? A recent survey showed Administrative Assistants are 4x more likely to want to work for us than the competition.
“The staff at Select are friendly and supportive. They answer queries promptly through emails and phone calls.” Select Associate, Maria Lourdes
We Require Our Customers to Offer:
- Adherence to all safety and COVID-safe requirements – your health and safety is our priority
- Employee-focused workplace
As a Select Administrative Assistant, We Offer You:
- Competitive pay
- Paid weekly (Direct Deposit or ATM Debit Card available)
- Access to health benefits and a retirement plan
- A personal recruiter to help with job searches and assistance when at work!
- FREE ONLINE skills training
Job Requirements:
- Previous experience in Administrative Assistant role
- Basic computer skills
- Microsoft Office suite experience
- Ability to multi-task
- Attention to detail and organizational skills
Job Responsibilities
- Answering inbound/multi-line phones
- Potentially scheduling appointments, document maintenance, interacting with clients/visitors
- Work independently
- Basic filing
Working For Select
If you’re looking for administrative, clerical or light industrial opportunities, Select is the company for you! We’re part of the nation’s largest industrial staffing company with 30 years in business. Meaning we have hundreds of open jobs with top employers nationwide. A company that treats you like family, we’re committed to providing equal opportunities to all and ensuring you have a healthy and safe work environment, fair pay and the tools to succeed and grow. This includes a personal recruiter assigned to you, FREE online training for associates who complete 80 work hours, on-time pay and other benefits.
Job Requirements
We are now hiring for a Customer Experience Receptionist in Scott Valley CA.
Position: Customer Experience Receptionist
Pay rate: $22 an hour
Shift: Day Shift Mon-Fri
Summary of Position:
The Customer Service Receptionist will answer calls to our service and parts departments and route them as appropriate to the technicians or internal support staff that can best answer inquiries. When the support team is not available, you will take and relay messages, but also make sure that these calls are returned. For inquiries that might require more in-depth responses, you will facilitate appointments for training or troubleshooting sessions. To help us understand our success in providing prompt responses, you will log all calls and track our response time.
Responsibilities
- Process phone calls from our distributors, dealers, and owners and ensure rapid responses
- Review incoming voicemails and emails and forward them to the appropriate team members
- Communicate and coordinate with Customer Experience team members to ensure that escalated issues are resolved in a timely manner
- Maintain a log of all inbound calls, their origination, and our response times
Requirements:
- High school or equivalent
- Proficiency with basic computer applications including Word and Excel (experience with Salesforce.com a plus)
- Must have strong interpersonal and communication skills – verbal and written
- Fluent in English
- Able to multi-task on several projects
- Able to prioritize calls and escalate issues to the appropriate parties as necessary
- Must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, and management as needed.
- Must be able to bend or stoop down to access files.
#zr #selectindeed
