Customer Service Clerk, Restorative Clinic, Penn Dental Medicine
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Customer Service Clerk, Restorative Clinic, Penn Dental Medicine
Job Profile Title
Clerk B
Job Description Summary
The Customer Service Clerk is a critical position in the support of the dental clinics of Penn Dental Medicine. Clerks are responsible for the dispensing, collection, and inventory of dental instruments, equipment, and consumable supplies utilized in the clinics for the treatment of patients, both real and simulated, as well as for the education of student doctors.
Job Description
Customer Service Clerks with Penn Dental Medicine clinics are responsible for the dispensing, collection, and inventory of dental instruments, equipment, and consumable supplies utilized in the clinics for the treatment of patients, both real and simulated, as well as for the education of student doctors. Clerks identify all instruments and materials dispensed to pre-doctoral students, defects and send small equipment out for repairs, sterilize pre-doctoral student owned electrical handpieces, as well as small miscellaneous instruments. Clerks are tasked with creating exceptional experiences for our faculty and staff by providing a high level of customer service, helping Penn Dental Medicine “Shape the Future of Care”.
Responsibilities include:
Other expectations of the position include:
Qualifications:
A high school diploma or GED and 1 – 2 years of experience or equivalent combination of education and customer experience is required. Experience with Windows-based software required; dental software experience preferred. Knowledge of dental terminology and dental procedures preferred. Excellent customer service and oral and written communication skills required.
Job Location – City, State
Philadelphia, Pennsylvania
Department / School
School of Dental Medicine
Pay Range
$15.79 – $16.00 Hourly Rate
Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
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