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University of North Texas Hiring for Cross Functional IT Support Coordinator at Denton Full Time
Job Details
UNT System Overview:
Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
Learn more about the UNT System and how we live our values at www.UNTSystem.edu.
Posting Title:
Cross Functional IT Support Coordinator
Department:
UNT-Education-Office of Tech-132210
Job Location:
Denton
Full Time/Part Time:
Full-Time
Retirement Eligibility:
TRS Eligible
Additional Retirement Information:
For more information on retirement plan options, please visit https://hr.untsystem.edu/benefits/retirement-plans/index.php.
Salary Information:
Salary commensurate with experience up to $50,837
Department Summary:
The College of Education includes 4 academic departments and 6 associated research centers. As a member of the Dean’s Office Leadership Team, the Director of COE IT support will play a key role in strategic decision making and support for planning in COE.
Position Overview:
This position manages COE Instructional & Research IT support (physical and onilne, Microsoft Teams). This position seives as the first point of contact for support requests from COE faculty and staff and manages the support requests to ensure requests are responded to In a timely manner consistent with UNT World service level agreements. The position indirectly supervises student and PT hourly workers in COE Tech. The position oversees and monitors all ServiceNow ticketing, meets with faculty to monitor IT needs related to instruction and research, maintains the Inventory records for the college, and manages the Booked Scheduler service for COE technology room reservations. Oversees all faculty and staff equipment checkout: setting the policies, communicating with users, and arranging and enforcing the return of all equipment.
Minimum Qualifications:
Bachelor’s Degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience.
Knowledge, Skills and Abilities:
• Prior experience with specific systems, equipment and software may be specified as needed by department.
• Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
• Ability to operate computer keyboards and to install computer hardware.
• Ability to assimilate, retain and utilize technical and applications-oriented information.
Work Schedule:
| 8-5, Monday-Friday. This is an on campus, in person position.
Driving University Vehicle:
No
Security Sensitive:
This is a security sensitive position.
EEO Statement:
The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.
Classification Title:
Cross Funct IT Support Coord
Physical Requirements:
Carrying, Kneeling, Lifting up to 50 pounds, Reaching, Sitting, Walking, Talk or Hear, Ability to communicate
o:
Serves as the primary contact for COE Instructional and Research IT support. Monitors
all activity (physical and online, Microsoft Teams) and ensures that all issues are
responded to in the appropriate manner and lime consistent with UNT World service and
escalates appropriately.
o:
Develop and monitor a training and evaluation process for student and PT workers in
COE. Indirectly supervises the student and PT hourly workers for COE Instruction and
Research IT needs.
o:
Manages the ServiceNow operations for COE. Monitors ticketing and ensures that all
requests and incidents are responded to in the appropriate manner and time consistent
with UNT World service and escalates appropriately.
o:
Meets individually with full-lime COE faculty on an annual basis to learn about the
current state of the IT needs relative to teaching and research. Actionable items that would
improve instructional and research IT support in COE will be escalated to the COE IT
Director.
o:
On an ongoing basis, conduct a comprehensive self-evaluation of job effectiveness and
identify barriers to greater success. Select and attend professional training(s) to eliminate
barriers to greater success.
Posting Number:
S7561P
Quicklink for Posting:
