Requisition Number: RE39755
Working Title
Ticketing & Digital Communications Specialist
Department Name: 12D00:UKAA – Administrative Support
Work Location: Lexington, KY
Grade Level: 42
Salary Range: $17.07-27.31/hour
Type of Position: Staff
Required Education: BA
Click here for more information about equivalencies
http://www.uky.edu/hr/employment/working-uk/equivalencies
Required Related Experience: 1 yr
Required License/Registration/Certification
None
Physical Requirements
Standing/walking for long periods of time at events; handling average-weight objects up to 25 lbs.
Shift
Days, Evenings, Weekends; Monday – Friday; 8:00 am – 5:00 pm; plus required evening & weekend overtime hours.
Job Summary
UK Athletics is seeking a dynamic individual with excellent collaboration and organizational skills to join our team as a Ticketing & Digital Communications Specialist. This position reports to the Assistant Athletics Director for Ticketing and is responsible for managing and assisting with specific day-to-day operations of the ticket office unit, including various marketing/communications functions in support of the department’s overall fan experience and revenue generation efforts.
This position will work cross-functionally and will be responsible for the coordination and execution of various marketing, communications, and engagement initiatives within the ticket office unit, in collaboration with others in the UK Athletics Brand & Content Division. These responsibilities include but are not limited to the development of select email campaigns/ticketing communications, proper segmenting of customer lists for targeted messaging, requesting creative assets for the ticket office unit, and managing ticket office web pages and consumer-facing sites to provide information, generate leads, and drive ticket sales. The Ticketing & Digital Communications Specialist will also manage the ticket office social media presence, assist with management of the UK Athletics mobile app, and assist with data & analytics projects.
The individual chosen for this position will also serve as the primary ticket manager for at least one sport and will administer all facets of ticketing and game day operations for these events. The ideal candidate will work collaboratively with other ticketing staff members to either manage or assist with various ticket operations functions, including ticket fulfillment, mobile ticketing troubleshooting and fan education, support of ticket sales account executives, and coordination of administrative tasks. This position also provides front-line customer support by assisting with daily coverage of the inbound ticket office phone lines and email inboxes as needed.
This teammate will have a supervisory role on Football and Men’s Basketball gamedays and may assist with other ticketed events as needed. Position requires the ability to work extended hours, including nights, weekends, and holidays in support of event schedules.
Skills / Knowledge / Abilities
Does this position have supervisory responsibilities?: No
Preferred Education/Experience
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
University of Kentucky is an equal opportunity employer and encourages applications from minorities and women.
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