S10271P
Working Title:
IT Tech Paraprofessional
Department:
VPI-Teaching & Learning Center
About the University of Georgia:
Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
Posting Type:
External
Retirement Plan:
TRS
Employment Type:
Employee
Benefits Eligibility:
Benefits Eligible
Full/Part time:
Full Time
Additional Schedule Information:
40 hours a week , Monday – Friday
Advertised Salary:
$47,000-$49,000
Posting Date:
04/18/2023
Open until filled:
Yes
Proposed Starting Date:
07/03/2023
Location of Vacancy:
Athens Area
EEO Policy Statement:
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).
Classification Title:
IT Technical/Paraprofessional/Professional
FLSA:
Non-Exempt
FTE:
1.00
Minimum Qualifications:
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Position Summary:
This position will be stationed at the South Instructional Plaza to manage classroom IT systems in nearby classrooms and serve as the 2nd tier support contact for any IT issues escalated from student and classroom support technicians in the field. The individual in this position will diagnose and resolve issues pertaining to podium computer hardware, software, peripherals, and network devices used by the UGA instructors to facilitate instruction in UGA classrooms. This individual will be responsible for supporting Ivanti management system to monitor classroom IT systems. This individual will provide quick, efficient on-site and telephone support of classroom IT to ensure minimal classroom downtime and disruptions. Both technical and interpersonal skills are needed. This position will report directly to the CTL Systems Administrator.
Knowledge, Skills, Abilities and/or Competencies:
Excellent interpersonal skills as they will be working with CTL Classroom Support technicians as well as UGA instructors in a classroom environment, often in time-sensitive situations such as during a class in progress. This position also involves good IT problem-solving skills, intermediate-to-advanced knowledge of PC and Apple hardware and software support, solid and verifiable experience with and knowledge of the Ivanti IT management system, and previous experience with Active Directory. Some knowledge of or experience with AV presentation and control systems.
Physical Demands:
Lifting and moving of computer equipment that can weigh up to 50lbs. Work in an ongoing classroom environment where resolution of an issue is time sensitive. Driving.
Is driving a responsibility of this position?:
Yes
Is this a Position of Trust?:
No
Does this position have operation, access, or control of financial resources?:
No
Does this position require a P-Card? :
No
Is having a P-Card an essential function of this position? :
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?:
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):
No
Credit and P-Card policy:
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Duties/Responsibilities:
Daily monitoring of assigned classrooms (on-site and remotely), quick response and answer time to faculty classroom computer problems relating to presentation systems and faculty training.
Percentage of time:
45
Duties/Responsibilities:
Maintenance, troubleshooting, and installation of computers and computer software (using Ivanti) on devices connected to classroom presentation systems. Provides support for AV DHCP device addition through Proteus.
Percentage of time:
25
Duties/Responsibilities:
Assist Classroom Support technicians and partners with computer support for presentation systems in classrooms/labs.
Percentage of time:
20
Duties/Responsibilities:
Professional development and other duties as assigned
Percentage of time:
10
Contact Details:
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name:
Paul Suttles
Recruitment Contact Email:
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