Community College of Philadelphia Hiring for Student Success Navigator, Catto Scholarship at Northeast Regional Full Time

Position Title:

Student Success Navigator, Catto Scholarship

Requisition Number:

SCA00700

General Description:

Reporting to the Assistant Director, the Student Success Navigator, Catto Scholarship provides a high-quality onboarding and orientation experience designed to get students off to a solid and supported start as a Catto Scholar. The Student Success Navigator will work with the entire Catto Scholarship team, Enrollment Management, Educational Support Services, and other areas at the College to successfully take students from the admissions process through orientation and bridge programming, providing a broad range of guided supports and services to scholarship recipients. This includes, but not limited to, ensuring Catto Scholars meet all eligibility requirements for a seamless onboarding experience; helping students identify potential barriers to success and connecting them to supports and resources at the outset; connecting all students to their respective Catto Student Success Coach and working with students throughout their time at the College to ensure eligibility is established and maintained for improved retention, student success and completion.

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Specific Responsibilities:

• Serve as the primary liaison between incoming Catto Scholars, Catto Scholarship Office, and Enrollment Management, supporting students throughout the admissions and financial aid process.

• Actively connect students to College departments and community resources to ensure eligibility is established and documented at initial enrollment and throughout enrollment at the College.

• Assist students in navigating critical enrollment and onboarding requirements such as verifying residency, satisfying placement, successfully completing FAFSA and the financial aid verification process, accessing academic advising, etc.

• Facilitate the Catto Scholars orientation experience and bridge for Catto Scholars in collaboration with the Catto Scholarship Office staff, Educational Support Services and other departments at the College.

• In partnership with the CCP Cares team, connect students with College offices such as KEYS, Single Stop, Counseling, etc. during the enrollment and onboarding process to uncover and address basic needs at the start of enrollment.

• Actively participate in Student Assistance Team (SAT) meetings with Catto Scholarship Office staff to regularly review student progress and identify and address the mitigation and removal of barriers impacting retention and completion.

• Work with other Catto Scholarship Office staff, Education Support Services and other offices at the College to implement and ensure a successful bridge experience for students.

• In collaboration with the Catto Executive and Associate Directors and the Office of Marketing and Communications, assist in the coordination of marketing materials and maintain the Catto Scholarship Office website, ensuring all information is accurate and regularly updated.

• Assist the Associate Director in creating and facilitating virtual events such as webinars and incoming student success events for Catto Scholars.

• Travel between the College’s Main Campus and Regional Centers to support students during the enrollment and onboarding process as needed.

• Accurately document, maintain, and track all student interactions, information, and progression throughout the onboarding and enrollment process and document outcomes.

• Ensure confidentiality of students’ records and information.

• Maintain service that is inclusive and that encourages, supports, and celebrates the diversity of the College community.

• Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner.

• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds.

• Other duties as assigned.

Minimum Qualifications:

• Bachelors’ degree in education, social services, or related field required.

• Three (3) years of related experience working in a higher education or college and career readiness environment serving culturally diverse populations required.

• Experience with providing resources and services to students and implementing proven strategies to support and improve student retention required.

• Strong organizational and time management skills with exceptional attention to detail required.

• Experience successfully working independently as well as part of a team with a collaborative approach to problem-solving required.

• Ability to work effectively in a fast-paced, collaborative environment required.

• Demonstrated ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds by effectively using cross-cultural skills and abilities required.

• Demonstrated ability to provide excellent customer service required.

• Demonstrated ability to assess student populations in order to develop effective intervention strategies required.

• Ability to travel within the local area required.

• Proficiency using MS PowerPoint, Word and Excel required.

• Experience engaging diverse populations through various mediums such as webinars, presentations, live chat, teleconferencing, email/text/phone, etc. is required.

• Strong written, verbal, and interpersonal communication skills required.

• Ability to recognize and protect confidential information and exercise judgment, tact and diplomacy in handling sensitive information and situations required.

• Awareness of FERPA and ethical principles in working with students required.

Preferred Qualifications:

• Master’s degree preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning.

• Familiarity with integrated management software such as Banner, Starfish and OrgSync, as well as social media platforms, preferred.

Work Location:

Northeast Regional

Benefits:

“Success Starts Here” is our message to the Philadelphia community – and at Community College of Philadelphia, we recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.Our benefits include:

• 100% College-paid medical, dental and prescription drug for employees and all of their eligible family members
• College-paid life and disability insurance
• College closes for Winter Break the week between Christmas and New Years and for a week in March for Spring Break
• College operates on a 4-day work week during the summer months (off on Fridays)
• Most employees work from home one day each week
• Tuition remission (for classes at the College)
• Forgivable tuition loan (for classes at any accredited academic institution)
• 403(b) retirement plan with 10% College contribution
• Health care and dependent care flexible spending accounts
• Paid vacation plus holiday and personal time off

Special Instructions to Applicants:

Interested persons should complete an online application.

• Cover letter of interest and CV/resume REQUIRED.
• Name and contact information for three (3) references REQUIRED.
• Employment offers are contingent upon successful completion of background checks in accordance with the Pennsylvania Child Protective Services Law.
• Must be legally eligible to work in the U.S. Community College of Philadelphia is an affirmative action, equal opportunity and equal access employer.• Community College of Philadelphia is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Salary Grade or Rank:

2

Salary Range:

Salary commensurate with relevant experience

Job Posting Open Date:

10/03/2023

Type of Position:

Administrator

Employment Status :

Full-Time