The Moorings Resort Hiring for Guest Services Job at Islamorada, FL Full Time

We are looking for a Guest Services Associate to make our guests feel welcome and ensure their pleasant and comfortable stay at our resort.

What is the role of a Guest Services Associate? Guest Services Associate responsibilities include greeting guests as they arrive, coordinating their check-ins to assigned cottage and informing them about the resorts amenities. You will work together with our front-desk staff, including Office Manager and Productions Manager, offer stellar customer service and provide memorable hospitality experiences for our guests.

If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will assist in guest services and our resorts image by answering guests’ requests and making sure our visitors are satisfied.

Responsibilities

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned cottages are prepared prior to check-in
• Coordinate luggage collection and storage
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests, like in-room dining
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Promote all resort amenities
• Liaise with Housekeepers, Maintenance, and Grounds to provide an overall comfortable guest experience
• Examine daily duties, assign tasks and check on progress
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular resort guests

Skills

• Proven work experience as a Guest Services Associate, Hotel Manager or similar role
• Understanding of all resort management best practices and relevant laws
• Hands-on experience with Hotel Management software (RoomMaster) is a plus

• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation

Job Types: Full-time, Part-time

Pay: From $18.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations:
We ask that all staff wear masks when interacting with guests.

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location