Pollo Campero Hiring for Customer Experience Specialist Job at Dallas, TX Full Time

Department

Customer Experience

Position

Customer Experience Specialist

Reports To

Customer Experience Manager

Direct Reports

N/A

Compensation

Salary

Requirements

· BS/BA degree or related work experience preferred

· Guest Experience/interface communication with Passion to Serve

· Experience with culture transformation and recognition programs

· Previous facilitator experience (motivational speaker, preferred)

· Event/conference coordinator experience (in-person and virtual)

· English and Spanish bilingual preferred; spoken and written.

· Extensive travel required

Overview

The Customer Experience Specialist will be responsible for serving as our cultural ambassador leveraging our unique guest and employee-centric model, influence change by making recommendations to enhance the overall people’s experience in accordance with the Passion for Service Philosophy and mindset. Serving in partnership with CX Manager and Director.

Key Responsibilities

· Manage content, certification and onboarding, on-going reinforcement of the Passion for Service and REIR values

· Design and execute meaningful in-person and virtual events surrounding the Passion for Service

· Supports Recognition Platform in conjunction with Human Resources

· Work closely with training, operations, HR and marketing on alignment of programs, collateral, and communications and initiatives

· Creative, strategic, experience delivering meaningful, memorable experiences

• Leads ad-hoc customer experience research and insights projects. Executes projects as prioritized by this position’s direct Supervisor.

· Monitors the systems, methods, and procedures in collecting data for the key KPI’s to

· Identifies Customer Experience champions within the organization and shares their best practices and findings with the rest of the company.

Job Types: Full-time, Part-time

Pay: $70,000.00 – $74,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Work Location: Hybrid remote in Dallas, TX 75211