Roughing It In Style Hiring for Customer Experience Manager Job at Harshaw, WI Full Time

Roughing It In Style, a retail store and interior design service provider, is seeking a Customer Experience Manager for our flagship location in Harshaw, WI. The ideal candidate will have a background in retail, design, or construction management, strong relationship building skills, and a passion for home decor, sales, and customer service.

Key responsibilities include:

• Improving in-store operations with a focus on customer experience and team member satisfaction
• Providing customer follow-up and coaching to team members
• Maintaining technical knowledge of Point of Sale system, sales, office, and logistics procedures
• Assisting with logistics scheduling and operational coordination

Qualifications:

• 3+ years of retail, sales, design, and construction management experience
• Strong interpersonal communication skills
• Proven problem-solving abilities
• Proficient in typing and computer software such as Word, Excel, and Outlook
• Valid driver’s license and clean driving record

Additional skills for positive consideration:

• Interior design or home interiors sales experience
• Successful sales team and customer service experience

This is a salaried position, requiring an average of 40 hours per week with two weekends per month. Schedule flexibility is necessary to meet situational business needs.

The applicant must be able to lift at least 50 lbs for daily furniture and accessory installation and showroom display activities. A commitment to professional appearance and attitude is required.

Benefits include:

• Competitive salary
• Paid holidays and vacation
• Simple IRA with employer match
• Generous employee discounts.

Job Type: Full-time

Pay: $45,000.00 – $55,000.00 per year

Benefits:

• 401(k) matching
• On-the-job training
• Paid time off

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person

Work Location: One location