The Howard Company, Inc Hiring for Tech Support Specialist Job at Brookfield, WI Full Time

The Howard Company is the Nation’s leader in drive-thrus, digital displays and menu boards. We are an employee-owned company, celebrating over 70 years of design excellence.

Why Work for US?

• 100% Employee-owned
• Opportunities for advancement and promotions from within
• Known as a leader in our field
• Work-life balance
• Work culture committed to upholding our core values
• Generous benefit and compensation plans
• Established and growing client base
• Leadership team committed to the growth and success of the company and all team members

The Howard Company is seeking a motivated Tech Support Specialist to join our Digital Support Team. The Tech Support Specialist will be responsible for assisting customers who are experiencing technical issues with their menu boards or other technology.

Responsibilities Include:

• Receive customer assistance requests via phone and email.
• Troubleshoot technical issues.
• Provide accurate and timely customer feedback.
• Tracking and documenting service calls into ticketing system.
• Willingness to learn other IT functions, such as imaging computers/screen and POS systems.
• Availability to be on-call during evenings and weekends (rotating schedule with Team).

We are looking for a teammate with:

• At minimum, a high school diploma is required.
• 2 years of phone support experience required.
• An understanding of computers and other technology.
• Ability to troubleshoot issues & problem-solve.
• Exceptional customer service skills.
• Good written and verbal communication.

Job Type: Full-time

Pay: $18.00 – $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Overtime

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Brookfield, WI 53045: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This position requires on-call rotation in the evenings and weekends. Are you able to work on-call hours?

Education:

• High school or equivalent (Required)

Experience:

• phone support: 2 years (Preferred)

Work Location: One location