The Bartech Group Hiring for Senior Technical Support Specialist Job at Auburn Hills, MI Full Time

Job Description
If you are an experienced Senior Technical Support Specialist looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some of the biggest companies in the nation. Our client has a need for a Senior Technical Support Specialist. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Applicant must be eligible to work in the US for immediate opening. For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our end client.
Senior Technical Support Specialist
Job Responsibilities

Your specific duties as a Senior Technical Support Specialist will include:

• Compensation (Range): $39 – $42/ hour
• Technical Support Senior is responsible for resolving escalated calls, emails, and requests.
• Ensures all phases of technical support are properly coordinated, monitored, logged, tracked, documented, and resolved appropriately to ensure timely resolution.
• Assist in acting on existing trouble tickets and resolving problems remotely with user community.
• Data Security – This role is critical in maintaining business continuity and data security around our highly confidential Vehicle Design assets.
• Cloud Computing – ICT skills in Cloud Computing are required to evaluate, plan, and migrate On-Premise solutions to Cloud based solutions.
• Game Engine Technology – Introduction of Game Engine Technology for 3D rendering and realistic animation will require knowledge of platform infrastructure and client setup.
• User Experience – Specialized tools, such as Figma, have been recently adopted by the PDO UX team, and require a secure data management platform. As the business adopts new tools, additional IT roles have been identified in system administration oversight and user authentication capabilities to protect our highly confidential design data.
• Review, analyze, and evaluate various systems operations.
• Performs advance root cause analysis and develops checklists for typical problems.
• Provide technical support on a variety of complex issues.
• Escalate problems to next level support professionals when necessary.
• Competent to work at the highest technical level of all phases of technical support activities.

Senior Technical Support Specialist
Job Requirements
As a Senior Technical Support Specialist you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

• Bachelor degree in CS or MIS required
• 5 years of experience in a related IT role required
• Prior experience providing user support including but not limited to; physically setting up computers and associated user accounts, maintaining asset tracking database and general tier one user support.
• Professional and customer focused demeanor.
• Demonstrate good ability to support, review, analyze, and evaluate various systems operations.
• Perform System Administration tasks in tools such as Invision, Figma, Jira, and Confluence
• Demonstrate ability to document, track, and monitor problems to ensure timely resolution.
• Working knowledge of: Active Directory, DFS, VPN, group policies.
• Working knowledge of MS365 tools (One Drive, mail, calendar, etc..)
• Motivated to learn new technologies

Senior Technical Support Specialist
Benefits

As a Senior Technical Support Specialist with Bartech, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.
Available benefits for Senior Technical Support Specialist Position may include (but are not limited to):

• Exceptional medical, dental, and vision
• 401(k)

Make the most of your experience!
Apply now!
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