EGGER Wood Products LLC Hiring for IT Help Desk Technician Job at Lexington, NC Full Time

Reporting to the IT Help Desk Lead, the IT Help Desk Technician will provide fast and useful technical assistance on computer systems. This position will answer queries on basic technical issues and offer advice to solve them. An excellent help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

City: Lexington* Contract Type: Full-time Job-Code: 1965 Department: * IT

Schedule: Monday – Friday, 8am – 5pm.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic technicques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products and services.
• Record events and problems and their resolution in logs.
• Follow-up and updated customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate inernal team.
• Identify and suggest possible improvements on procedures.

Qualifications

• Education Requirements: 3-5 years experience in IT Technician role or Associates Degree with 1-3 years experience.
• Adaptabiliy and flexibilty.
• Analytical and problem-solving skills.
• Approachability and social skills.
• Resilience and working well under pressure and stressful situations.
• Able to endure long periods of standng, walking and sitting.
• Valid Driver’s License.
• Experience with Window Surfaces and iPhones.

Your Contact
Jessica Ostroska, HR
T 336-843-7152

About EGGER
Founded in 1961, EGGER GROUP is a more than $3 billion privately-held, family-owned company comprised of more than 10,000 associates. With 19 production plants worldwide, and the 20th plant that just started production here in Lexington, EGGER is a global leader in the manufacturing of wood-based materials for the furniture and interior design, flooring and building products industries. The company’s extensive and value-added product range, including raw particleboard, laminates, Thermally Fused Laminate (TFL), edge banding and laminate flooring can be found in countless private and public spaces worldwide.

Job Type: Full-time