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Teleperformance USA Hiring for Desktop Engineer – (North Lauderdale) Job at North Lauderdale, FL Full Time
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Category : Administrative
POSITION SUMMARY
A Desktop Engineer is an entry-level position on the Desktop Support team reporting directly to a Lead Desktop Engineer or Regional Lead Desktop Engineer.
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
QUALIFICATIONS
POSITION SUMMARY
A Desktop Engineer is an entry-level position on the Desktop Support team reporting directly to a Lead Desktop Engineer or Regional Lead Desktop Engineer.
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
Assist with the support of all aspects of LAN-based networking
Assist with the installation and maintenance of all computer hardware and software
Assist with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software
Cabling new and existing locations for new network, phone or other equipment
Repair or upgrade computer systems as needed
Provide Tier 1 level support on hardware and software technical issues
Responsible for scheduled outside work hours tasks and on-call responsibilities to handle outages outside of work hours.
All other duties as requested by the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer
QUALIFICATIONS
Must be a computer course student, graduate or have computer related work experience.
Patch management skills ensuring all Mac computers are deployed with the latest updates.
Strong understanding of network routing protocols and their practical applications on global networks
The Ability to maintain composure and LOB focus while troubleshooting and solving technical issues.
Srong leadership skills and the ability to solve problems in a fast pace environment.
Experience in managing distributed inventory of network equipment
Experience in virtual networking setup using VMware
Experience with Cisco and Juniper product lines at a technical and hardware level
Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices
Experience with VoIP and supporting VoIP over a production WAN
Ability to view a computer monitor for several hours at a time
Candidates must have open availability and able to work additional hours as needed
