Aldi Hiring for Applications Specialist – IT Solutions Job at Aurora, IL Full Time

Our National IT Services department supports every part of our organization – from Finance and Project Management to Logistics, Operations, Warehouse and more. Our team of IT managers, analysts, specialists and service desk technicians drive innovation and lend their expertise to our people across the entire company, building careers that are both challenging and rewarding.

This Application Specialist role is part of the IT Expansion Team responsible for timely execution of all IT related store expansion tasks, the self-checkout project, vendor coordination, hardware implementation and additional support efforts. In this role you will work with various areas of IT, Operations and Real Estate to manage all IT related tasks required to successfully open new stores. The ideal candidate will have experience coordinating project activities, such as ensuring timelines are met, appropriate documentation is updated and an open channel of communication is available between business, technology and 3rd party vendors. As you will be collaborating with business units across different departments, the ideal candidate will be able to interface between technical and business users.

Position Type: Full-Time

Duties and Responsibilities:

Must be able to perform duties with or without reasonable accommodation.

• Resolves incidents and requests in a timely manner; documents work and resolution steps within service management tool.
• Escalates incidents and requests to appropriate internal personnel or external vendors when further expertise is required.
• Participates in the overall Information Technology Infrastructure Library (ITIL) service management processes for software and hardware solutions.
• Assists or coordinates with national and international project delivery, including documentation, testing, training, and deployment for software or hardware solutions.
• Adheres to standards, policies, and pre-established guidelines to perform the functions of the job.
• Collaborates with team members and communicates relevant information to direct leader.
• Upholds the security and confidentiality of documents and data within area of responsibility.
• Coordinates with vendors to ensure timely execution of all IT related tasks for new stores, replacements, remodels, and check lane additions supporting self-checkout terminal installation project.
• Assist with identifying new store equipment models, testing and store roll-out.
• Provide L2 support for current store hardware (register PCs, register printers, register scanners, office printers, dual sided displays, and etc.).
• Leads projects ensuring tasks remain on track and follows-up with key stakeholders as necessary.
• Ability to Analyze working procedures to recommend process improvements, develop and execute efficient, comprehensive processes for area of responsibility.
• Responsible for creating and maintaining SOW documents/files.
• Flexibility in adapting to changing priorities, assignments, and other interruptions, which may affect pre-established timelines.
• Other duties as assigned.

Job Qualifications:

ALDI Acts Competencies:
Perform within ALDI Acts competencies as outlined below.

• Collaborates and Cooperates with Team: Commits to and supports a collaborative and high-performing working environment with peers and managers.
• Drives for Success: Seizes opportunities and proactively takes concrete actions to complete tasks. Goes the “extra mile” and persistently overcomes obstacles to improve outputs.
• Focuses on the Customer: Seeks to understand underlying customer needs to create value. Drives the team to maintain focus on customers.
• Plans and Prioritizes: Sets priorities and organizes information in order to efficiently and effectively achieve positive results.
• Thinks Critically and Resolves Problems: Responds to emerging problems in an accurate and timely manner. Where possible, leverages available resources to address situations before they occur.

Job-specific Competencies:
Knowledge/Skills/Abilities

• Gives attention to detail and follows instruction.
• Ability to stay organized and multi-task efficiently.
• Ability to work both independently and within a team environment.
• Establishes goals and works toward achievement.
• Effective time management; maximizes productivity.
• Ability to interpret and apply company policies and procedures.
• Ability to understand overall data flow from user specifications considering all input and output, hardware, software and the operating environment.
• Proficient with office productivity software.
• Ability to lead through influence and build relationships quickly.
• Experience using Smart Sheet.
• Excellent verbal and written communication skills.
• Skill of developing and maintaining positive relationships and work cooperatively with internal customers, and external vendors or suppliers.
• Ability to define specifications from user requirements.

Education and Experience:

• Bachelor’s Degree or a combination of education and experience providing equivalent knowledge required.

Physical Requirements:

• Work is performed in an office environment where a computer, telephone and other office equipment are used as needed to perform duties.
• Regularly required to sit, reach, grasp, stand and move from one area to another.
• Constantly and repeatedly use keyboard/mouse.
• Occasionally required to push, pull, bend, lift and move up to 25 lbs.

Travel:

• International & Domestic travel required.
• Up to 10%.

ALDI offers competitive wages and benefits, including:

• 401(k) Plan
• Company 401(k) Matching Contributions
• Employee Assistance Program (EAP)
• PerkSpot National Employee Discount Program

In addition, eligible employees are offered:

• Medical, Prescription, Dental & Vision Insurance
• Generous Vacation Time & 7 Paid Holidays
• Up to 6 Weeks Paid Parental Leave at 100% of pay
• Up to 2 Weeks Paid Caregiver Leave at 100% of pay
• Short and Long-Term Disability Insurance
• Life, Dependent Life and AD&D Insurance
• Voluntary Term Life Insurance

Click here to learn more about the benefits ALDI has to offer

ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI’s receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.