Systems, LLC Hiring for Customer Service Representative- Manufacturing Team Environment Job at Germantown, WI Full Time

Systems, LLC, in Germantown, a leader in the design and manufacture of loading dock equipment, continues to GROW and has a great opportunity for a sharp Customer Service Representative!

Overview

Our newest team member, the Customer Service Representative (CSR) will be responsible for providing the best possible customer satisfaction to the organization’s customers by addressing and resolving customer inquiries and issues, processing orders, preparing services orders, tracking bids, and resolving billing concerns.

What you’ll do:

• Develop a thorough understanding of company products and knowledge of order process.
• Answer incoming customer telephone calls and emails, mostly for the specific region in which the CSR is assigned; provides related support to the sales team as needed.
• Provide accurate and timely information regarding the status of open orders to customers and technicians. Coordinate the dispatching of sub-contractors to customer facilities for surveys, installations, and repairs.
• Provide quotes for potential orders, processes new orders, checks status of existing orders.
• Address and resolves customer/sub-contractor inquiries, problems, and complaints regarding products, service, billing, applications, etc.
• Create and maintains customer files, records, documents, etc.
• Enter all required information into the appropriate databases/applications, creates and maintains the customer database, ensuring accuracy and timeliness. Prepares documents, letters, correspondence, etc. as needed.
• As a member of the Customer Service Team, provide back-up for the Receptionist when needed.
• Communicate efficiently and professionally, in written and verbal form (telephone and in-person) with a personable and service-oriented demeanor.
• Complete special projects as assigned.
• Use basic computer software such as spreadsheets, databases, word processing applications, email, Internet, etc.
• Participate as a contributing team member and performs other duties as assigned in a fast paced setting.
• Handle all aspects of new equipment order flow including gathering details, entry, scheduling, order status, shipment & delivery coordination.
• Work closely with customers/distributors to insure world class customer experience.

Preferred Qualifications

• Associate degree is preferred; High school diploma or equivalent required
• At least 1-2 years of related or CS experience- manufacturing preferred
• Customer-service orientation; Strong interpersonal, team, problem-solving skills
• Strong verbal (phone and in-person) and written communication skills
• Proficient computer skills- i.e., MS Excel, Word, Email, etc; Quickly able to learn new systems such as ERP, database applications.
• Self-motivated; Ability to work independently and in a team environment
• Proficient at critical thinking and problem solving
• Ability to evaluate existing and participate in development of new processes to better serve customers
• Time management- Sense of urgency; Ability to thrive in time sensitive and fast-paced environment
• Highly organized with strong attention to accuracy and detail;

We provide competitive pay and excellent benefits, work-life balance and a great team environment in convenient Germantown!

Excellent Benefits include: Health, dental, vision, life, and disability insurance, generous 401(k) match, paid holidays, AND…

3 weeks PTO/vacation, Tuition Assistance, and Parental Leave Benefit. Summer Fridays too!

Learn about us:

Systems, LLC. is a leader in the design and manufacture of loading dock equipment. Our company’s 60+ year history demonstrates our success in the industry and our commitment to safety, quality, innovation, and customer satisfaction. Systems, LLC. has state of the art manufacturing centers located in Germantown, Wisconsin and Malvern, Arkansas. We have employees located in every region of the nation; and customers located worldwide. We proudly utilize lean manufacturing techniques to produce the finest dock levelers, truck restraints, and specialty dock equipment all under the “Made in America” label.

Do the easy “Quick Apply” Now for immediate hiring manager consideration!

Learn more about us at www.Loadingdocksystems.com

Check out our quality at Systems – see our new video of Systems manufacturing in Germantown, WI. https://youtu.be/ZOMEDfP-Obc

Systems, LLC • W194 N11481 McCormick Dr. • Germantown, WI 53022

Close to Highway I-41/45

#ISJ >>>

#ZR