Snowshoe Mountain Resort Looking for Front Desk Night Auditor at Charleston, WV  Full Time

Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can’t wait to see you on the mountain!

Work, Play, Get Paid and Enjoy the Perks:

• Free skiing + riding privileges with direct to lift access at 14 iconic resorts including: Snowshoe Mountain, Stratton, Palisades Tahoe, Mammoth Mountain, Steamboat and more!
• 401(k) plan (Available to any employee over the age of 18)
• 12 Discounted Friends and Family $25 Winter Lift Ticket Vouchers
• 30% – 45% off Snowshoe food & beverage locations (excludes alcohol)
• 30% off soft goods and 15% off hard goods at Snowshoe owned retail locations.
• Pro Deals from some of the industries top brands such as Smartwool, Smith, Dakine and North Face

RESORT OVERVIEW, CULTURE AND VISION

Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.

POSITION SUMMARY

The job purpose of a Front Desk Night Auditor is to provide a high level of guest service by giving prompt courteous attention to all guest interactions. Additionally, the Night Auditor is responsible for completing all aspects of the night audit. This position is an overnight shift.

ESSENTIAL DUTIES (list in order of importance)

ESSENTIAL DUTIES – FRONT DESK

• Develops computer systems technical knowledge.
• Learns the SMS (reservation and front office system) and the RTP (ticketing system).
• Develops lodging accommodations knowledge.
• Learn about all of the resort’s accommodations. We currently have 33 distinct complexes with approximately 1,200 rental units including hotel rooms, condominiums and private homes.
• Acquires understanding and knowledge of lodging rates.
• Learns the rate structures and knows where to find the rates for each lodging accommodation including rack, discount seasons and packages.
• Develops general resort knowledge.
• Learns the information and pricing for lift tickets, ski rentals, ski lessons, adventure products and special events.
• Confirms lodging accommodations and resort activities.
• Greet guests, review reservations and make necessary changes.
• Reserves lodging accommodations and resort activities for walk-in guests by explaining available lodging and activity options, quoting rates and booking reservation.
• Collects and reconciles daily transactions.
• Collects folio balances, performs required accounting procedures, processes a shift report, and balances cash drawer.
• Achieves a high quality of guest service.
• Answers inquiries concerning recreational opportunities, scenic attractions, special events, entertainment, shopping, eating establishments, travel routes and all general information.
• Maintains guest confidentiality.
• Safeguards credit card information, room numbers, addresses, phone numbers and issuing proper keys.
• Maintains rapport with housekeeping and maintenance services.
• Relays information regarding early checkouts, walk- in’s, room changes and by reporting housekeeping and maintenance problems or issues as reported by our guests.
• Organizes and maintains daily operations by relaying information, ensuring reports or supplies are ready for the next shift, maintaining the front desk in a clean and orderly fashion, and keeping information racks full of brochures.
• Contributes to team effort.
• This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

ESSENTIAL DUTIES – NIGHT AUDIT

• The night audit has three specific stages including the SMS night audit, the processing of daily housekeeping reports, and the Shift4 credit card settlement.

Stage 1: SMS Night Audit

The Night Audit consists of multiple steps that must occur in a specific order.

• Step 1: processing of phase 1 batch reports (pre end of day reports)
• Step 2: the posting of housekeeping charges
• Step 3: the processing of the Golf POS nightly audit
• Step 4: obtain and execute exclusive use steps (such as re-indexing, posting room and tax, etc.) culminating in the end of day process
• Step 5: the processing of phase 2 batch reports (accounting reports)
• Step 6: the processing of phase 3 batch reports (post end of day reports)

Stage 2: Processing of Housekeeping Reports

• The night auditor updates the housekeeping service marks for all rental units then processes individual housekeeping reports for all third party housekeeping services.

Stage 3: Shift 4 credit card settlement

• The night auditor reconciles the credit card charges in SMS and Shift4 and submits the batches for deposit.

EDUCATION & EXPERIENCE REQUIREMENTS

Education: High school diploma/equivalent.

Experience: Applicant should possess basic knowledge of accounting operations, mathematical skills and computing skills. Previous front office/hotel experience preferred.

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

Supervisory Responsibilities

• This position has no supervisory responsibilities.

General Language & Reasoning Ability

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

SUPERVISORY RESPONSIBILITIES

The incumbent will carry out the supervisory responsibilities in accordance with the organization’s policies and applicable laws. He/she will report to Operations and Sales Managers. Responsibilities include training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints; and resolving problems.

LEADERSHIP

• Understands business complexities and assumes responsibility for driving change
• Leads employees or teams of employees to achieve goals
• Guides employees through periods of change, even during difficult times or in the face of hard business decisions
• Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability

ENGAGEMENT

• Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box
• Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
• Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention
• Demonstrates true passion for the job, the resort, and the company overall
• Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.

COMMUNICATION

• Communicates clearly and appropriately – both orally and in writing
• Responds to questions or requests in a timely manner
• Conducts regular one-on-one and departmental meetings to ensure a good flow of information
• Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered
• All communication is down home and strives to improve upon a high level of guest service in a friendly manner

DELIVERY

• Produces accurate and timely work results and high-quality business outcomes
• Meets or exceeds financial goals, budgets, forecasts
• Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate
• Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests’ expectations
• Takes steps to provide epic experiences that are wild, memorable and unexpected

FLEXIBILITY

• Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change
• Adjusts budgets and reforecasts as needed across the year based on changing business needs
• Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary
• Inspires a unified team through understanding was is required for successful, cooperative and fun team success

TRAVEL REQUIREMENTS

Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Driver’s Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver’s Standards Policy; if you have not – please contact your Risk/Safety or HR/EE Department.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays.

Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on and occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer