ServiceSource, Inc Hiring for HR Generalist at Fayetteville, NC  Full Time

Make an impact by joining ServiceSource, a champion for people with disabilities.Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

Communicate and maintain consistent application of established policies, procedures, and guidelines. Focus on employee relations investigations and conflict resolution, coaching management on legal compliance. Develop and maintain HR procedures, recruiting strategy and metrics, efficient new hire on-boarding and integration. Ensure accuracy and timeliness of all documentation and administration of employee data changes within the HRIS.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

Recruitment

• Recruit for all positions including internal and external position postings/advertisements and obtain budget approval for new positions with the corporate office.
• Collaborate with local employment agencies for temporary staffing needs.
• Assist hiring managers in interviewing candidates, making selections, including all transfers and promotions, and extend job offers for positions. Validate all screening steps have been completed and all results meet the standards for the position.
• Serve as backup for HR Manager or HR Coordinator.

HRIS Transactions

• Coordinate the completion of all necessary on-boarding and integration materials and documents for new hires, rehires, transfers, and promotions.
• Review and approve employee letters of offer, transfer, or promotion.
• Collect, review, submit, and file all new hire, rehire, promotion, and transfer paperwork.
• Ensure new work site and manager are prepared for new hire, including plans for first day of work, site keys or access, and phone, if applicable.
• Process HRIS transactions in Workday.

Compliance

• Ensure compliance with corporate policies, standard operating procedures (SOPs), and HR laws.
• Generate weekly report of HR list and rectify any identified error(s).
• Ensure compliance with AbilityOne, and Service Contract Act (SCA) regulations, Collective Bargaining Agreement (CBA) and ServiceSource’s policies, also ensure timely enrollment of benefits is completed by new hires within 30 days of hire.

Employee Relations

• Provide focused employee relations support, including complex issues such as layoffs, terminations, harassment or other forms of discrimination complaints, and employee performance improvement plans (PIPs).
• Assist with routine HR audits and compliance audits.
• Assist with briefing and discussing employee relations complaints and investigations with HR management on a timely and ongoing basis and communicate results to affected employees and managers.

Additional Responsibilities

• Monitor leave usage to see that it conforms to FMLA and leave-related policies.

• Review Pre-Check reports to ensure timely and accurate approval of employees’ timesheets.
• Verify terminations/changes are accurately entered in employees’ profiles.
• Facilitate processing of requests for benefit programs, including tuition reimbursement, leave donations programs and submit them to the Benefits and/or Payroll Department for final approval and processing.
• Coach managers and leaders on the implications of transferring/promoting/demoting employees from one position to another, regarding wages, benefits, performance expectations, timelines, HRIS actions, and any costs that may result from such decisions.
• Conduct exit interviews.
• Proactively reach out to managers regarding corporate needs, work environment concerns and increased employee development.
• Maintain confidential personnel files and benefits records in accordance with the organization’s policies and HR laws. Strong focus on confidentiality, efficiency, and completeness.
• Adhere to all local, state, and federal safety and environmental codes, ordinances, standards, and laws.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Bachelor’s degree in Human Resources or a related discipline and two to four years Human Resources experience or minimum five years management or leadership experience. Additional four years of related work experience may substitute for a college degree.
• Ability to obtain HR certification preferred.

Knowledge, Skills, and Abilities

• Knowledge of human resources laws and corresponding compliance requirements.
• Strong computer skills to include proficiency with Microsoft Office software, specifically Word and Excel.
• Ability to learn and become expert user of HRIS systems.
• Ability to communicate in a confident, clear, and professional manner, verbally and in written communications.
• Ability to promote a positive work environment.
• Possess broad communication skills from front-line employees to executives.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 25,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.

To learn more, you may click on the following video link:

4 Easy Steps to Apply

Step 1:Apply online to an open position.

If you need reasonable accommodation to complete the application process please contact the Program Outreach Specialist in your region using the list below.

Step 2: Submit completed Introductory Data Sheet and Resume to a local ServiceSource contact

Step 3: Submit Comprehensive Release form to a local ServiceSource contact

Step 4: Submit Documentation of Disability letter to a local ServiceSource contact

Program Outreach Specialists by Location

Aurora/Colorado Springs, Colorado

(719) 510-2328

Fort Worth, Texas

(571) 455-8541

Newport News/Fort Eustis, Virginia

(757) 503-1222

Northern Virginia, Washington, DC, Maryland

(703) 970-3697

Northern Virginia/Quantico/Washington, DC – Food Services

(571) 455-0195

St. Louis, Missouri

(314) 202-9199

Boyers, Pennsylvania

(571) 455-8541

North Carolina/Kentucky

(910) 826-4699 ext. 4699

Florida

(727) 538-7370

DE, PA, MD and TX

(302) 765-1259

NOTICE TO APPLICANTS

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.

Do you need a reasonable accommodation to apply to a career opportunity online? Please to view a list of Regional Office locations. Please ask to speak with Human Resources.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office http://www.servicesource.org/contact-us. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.