SCARPA North America, Inc Hiring for Customer Service Representative (CSR) Job at Boulder, CO Full Time

ABOUT:

Would you like to combine your passion for the outdoors with your career? Is it important to you to work with a company that cares about the sustainability of our planet, creating a diverse and equitable workplace and giving back to our community? If so, SCARPA might be a great fit for you.

SCARPA North America is the sales, marketing, and distribution center for SCARPA products and services in North America. Our mission is to help people stay active, have fun and get outside. Our passion is to design and build premium footwear that equips people to pursue their adventures. Our parent company, SCARPA Italy, is an 80-year old, family-owned business based in the foothills of the Dolomites in Northern Italy. SCARPA North America, based in Boulder, CO is a leader in the North American Outdoor and Snow Sports Industries. Read on to see if your qualifications and career goals might be a good fit for this position!

Job Title: Customer Service Representative (CSR)

Department: Sales Service Department

Job Location: Boulder, CO.

Reports To: Direct Sales Manager (DSM)

Supervises: N/A

Status: Full-time, Non-exempt

GENERAL PURPOSE OF JOB: The SCARPA N.A. (SNA) Customer Service Representative (CSR) is responsible for assisting the Direct Sales Manager (DSM) in managing sales, promotions, and communication with all SNA direct sales. In addition, the CSR will assist the Warranty and Returns department (WRD) as it relates to processing direct consumer returns and related communication. The CSR is an in-house sales service representative for our direct sales customers.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Assist DSM in managing direct sales relationships.
• Assist WRD in answering, addressing and providing appropriate action to direct sales returns and warranty issues. Includes fielding calls, identifying issues, providing RA’s, follow-up communication, receiving and logging product, etc.
• Answer consumer e-mails and phone calls as necessary.
• Working with the Director of Sales and DSM, as necessary, to create and deliver consumer promotions and seasonal specials for short term, high impact sales promotions.

• Assist DSM in entering sales orders and account data in a timely manner.
• Timely communication with customers via phone, email and fax.
• Assist DSM to maintain and update the direct sales account database.
• Ability to research and provide up to date information regarding product availability and account status using the SNA network and account resources.
• Ability to present and communicate technical feature/benefit information to direct consumers.
• Act as Sales Service Rep (SSR) back up when necessary.
• Ability to show, sell and use all SCARPA products, programs and equipment.
• Execute activities and documentation essential to account and data management.
• Participate in company directed activities to accomplish the goals of the company.
• Participate in sales meetings, line meetings, and trade shows as appropriate.
• High level of competence with office computers and operating systems (Microsoft Excel, Word, Outlook, Netsuite etc.).

OTHER DUTIES AND RESPONSIBILITIES (following duties are required on all positions):

• Maintaining knowledge of SNA’s ERP, electronic communication and data systems.
• Maintain consumer support and technical product knowledge.
• Uphold SNA’s core values, mission and business goals.
• Complete other duties as assigned from time to time by your manager.
• Maintain technical knowledge by attending sales meetings and product meetings.
• Follow all SNA policies and guidelines as noted in the Employee Handbook.

CUSTOMERS

Internal: SNA Administrative and Sales staff, Operations team, Distribution Center, Marketing team and Product Services.

External: SNA Direct retail customers, wholesale dealers, professional customers, educational institutions and government agencies.

EDUCATION and EXPERIENCE

Bachelor’s degree (B.A. /B.S.) from four-year College or university and two to five years related experience/training; or equivalent combination of education and experience.

REQUIRED LICENSES, CERTIFICATES OR KNOWLEDGE

Valid Driver’s License

PHYSICAL DEMANDS

Lifting to 50lbs. Occasional light warehouse work. Occasional company scheduled outdoor activities.

WORK ENVIRONMENT

Hybrid work schedule includes business office and remote working. Also, may include consumer events, trade shows and outdoor environments.

EMPLOYER’S RIGHTS

This job description does not list all the duties of the job. Additional duties may be assigned at any time. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise the job description at any time.

PAY

This is a fully benefited, hourly position at $18-$21 per hour.

Job Type: Full-time

Pay: $19.00 – $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Please briefly describe your interest and experience in the outdoor industry.

Education:

• Bachelor’s (Required)

Work Location: One location