Medisys Management LLC Hiring for Customer Service Follow-Up Representative Job at Melville, NY Full Time

MediSys Management, LLC/FRR Recovery, Inc offers a robust benefits package, which is designed to help you and your dependents stay healthy, feel secure and maintain a work/life balance. This is just one way we strive to provide employees with a rewarding workplace. As an effort to keep pace with healthcare trends MediSys Management, LLC/FRR Recovery, Inc is committed to providing a comprehensive benefits package to its employees which includes…Medical, Dental, Vision, Flexible Spending Programs, 401K, Paid Holidays, Paid time off, Educational Assistance and many more.

Summary of Responsibilities:

Responsible for accurate and timely follow up of outstanding claims, responding to inquiries and correspondence for assigned accounts in accordance with established procedures. Ensure that all external customers (patients/visitors/guests) receive personalized prompt attention.

Strives to address external and internal customer needs and concerns. Handles telephone inquiries, resolving customer questions.

Responsibilities:

· Assist Spanish Speaking Customers (a Plus)

· Displays courtesy, tact and diplomacy when dealing with employees, patients, physicians and outside institutions. Refers matters outside scope of own duties to appropriate others, as needed.

· Responds to inquiries via telephone, fax and mail for assigned entities in a timely manner, reviews correspondence and maintains accounts utilizing provided resources. Duties to include updating patient and demographic/registration screens.

· Answers telephone promptly in a clear and courteous manner. Identifies self to callers by name and department. Provides routine information to supervisor and responds to inquiries politely and promptly.

· Works on aging self-pay work queues as assigned, calls respective responsible parties and updates billing system in accordance with established procedures.

· Updates, calls, research workers compensation and no-fault pending with accurate billing information to submit claims in a timely fashion.

· Updates all insurance eligibility, including Medicaid, off reports assigned by Supervisor. Completes all necessary follow up activities, while updating the insurances, identified from reports. Assignments must be completed timely, as indicated by Supervisor.

· Brings on-going issues distributing the usual billing and payment cycle to the attention of the supervisor immediately.

· Reports any and all customer complaints to the supervisor immediately.

· Internet website utilization.

· Full knowledge of company policies and procedures

· Performs other incidental and related duties as required and assigned

· Flexible with daily assignments as coverage needs of the department changes

Required Qualifications:

· Assist Spanish Speaking Customers

· High School Diploma or GED

· Associate or Bachelor’s Degree, preferred

· Three years healthcare billing/reimbursement or collections experience

· Knowledge of Third Party billing and websites

· Knowledge of third party regulations, medical terminology and proper completion of CMA (HCFA) 1500

· Excellent written and oral communication.

· Computer literate.

Job Type: Full-time

Pay: $21.00 – $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Melville, NY 11747: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location