As an NRG employee, we encourage you to think creatively and proactively about your career choices. Our work environment is dynamic and the career opportunities across our businesses offer variety and challenge. Providing career growth to our own employees is critical to our ongoing success-take charge of your career goals and empower your future!
Position Summary:
NRG is seeking a talented and ambitious customer service professional to support our customer care team in achieving best-in-class customer service and policy adherence. The ideal candidate is an intelligent and energetic individual with the ability to function in an unstructured environment while contributing greatly to the growth of the overall business. The Email/Chat Specialist is the primary point of contact for residential and small commercial customers who contact the Customer Care Center by phone, fax, chat, email, and mail. The Email/Chat Specialist is responsible for interacting with customers and responding to their complaints, inquiries, and requests in a professional and courteous manner, as well as providing additional cross-sale solutions when applicable.
Key Responsibilities:
Requirements:
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NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability Level, Title and/or Salary may be adjusted based on the applicant’s experience or skills. Official description on file with Talent.
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