RR Donnelley & Sons Looking for Director – Strategic Accounts at Chicago, IL  Full Time

The Strategic Accounts program at RRD focuses on developing and executing long-term growth strategies for our most strategic clients. These clients are specifically targeted because of our extensive relationships, goals, and challenges that are aligned to our solutions, a track record of success, and significant growth opportunities across multiple RRD products and services. Success is achieved through comprehensive long-term account planning, account-based marketing, and executing focused strategic initiatives co-created with our clients.

The Director is responsible for developing and fostering these strategic relationships by leading conversations with the client and account teams while ensuring that best practices and standard processes are implemented and followed. The Director will provide leadership to and drive collaboration amongst the cross-functional account team, including sales executives, subject matter experts, and client services. They will be supported by a dedicated team of Marketing and Project Management resources. The Director will continue to evaluate and improve the standard processes, best practices, and strategy development plans in an effort to grow the program and achieve targeted growth plans.

• Leads internal discussions to develop comprehensive internal account plans for applicable RRD products and services
• Leads client discovery sessions to co-create go forward strategic plans to accelerate revenue growth and prioritize activities
• Regularly meets with clients to drive internal and external accountability to the strategic plans as developed by the Strategic Accounts Program
• Oversees execution of account-based marketing strategies aligned to long term client growth strategies by partnering with Strategic Accounts Marketing
• Monitors and recommends improvements for holistic client health including revenue forecasts, the profitability of client programs, client satisfaction, contract renewal status and strategies, and more
• Leads and provides regular communications to appropriate internal stakeholders to continuously improve the overall program and solicit feedback
• Participates in the identification, selection, and development of Strategic Accounts with regional management and business heads
• Manages and is responsible for developing Strategic Accounts Business Manager

• A consultative problem-solving approach to sales and account management.
• Willingness and ability to understand a customer’s current and future omnichannel marketing and business communication needs.
• Ability to use data to drive sales insights. Must be able to communicate highly complex scenarios with exceptional clarity and precision when presenting analysis or solutions.
• Able to consistently contribute effort, leadership, and creative thinking to solving complex and significant problems in a collaborative fashion.
• Able to contribute effort and leadership in implementing new programs, solving problems, improving procedures, and working collaboratively.
• Able to demonstrate a high degree of creativity, innovation, analytical skills, organizational skills, and self-direction in completing highly complex and diverse assignments.
• Requires excellent communication skills with all levels of the audience. Able to understand the impact of communications on the organization or customer, including any legal/regulatory implications.
• Able to identify the impact of events or decisions on stakeholders/customers and make recommendations.
• Proven ability to review all facts and weigh and prioritize the costs, benefits, risks, or chances for success on business initiatives.
• Must be detail-oriented.
• Demonstrated ability to perform at the highest level of proficiency in utilizing the tools and applications to complete assignments.
• Ability and willingness to travel for client meetings.

• Minimum 4 year Bachelor’s degree in Business or Marketing
• 10 years working in sales, Account Management or customer facing role
• High preference for candidate coming from the creative or the legal industry
• 7 years working within key or enterprise accounts, working with multidisciplinary sales teams & leading cross-functional teams

The national pay range for this role is $109800- $222000/ year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.