Project Solar Hiring for Customer Onboarding Specialist Job at Orem, UT Full Time

Every Project Solar customer is paired with a dedicated Customer Onboarding Specialist. As the face of the company, you will be the first point of contact that our customers have once they check out online. As a member of this tight-knit team full of hard-working individuals, you will interact with your customers daily, aiding them in signing their solar project contracts. A great candidate for this role will excel in customer-facing interactions, thrive off of set quotas, and enjoy working with multiple individuals at once. A few of your responsibilities will include the following

• collecting photos from customers of the customer’s house/electrical panel
• consulting the customer on design and panel layout
• cultivating a positive, trust-filled relationship with each of your customers

QUALIFICATIONS/REQUIREMENTS

• Great organizational and communication skills (both written and verbal)
• Strong customer service voice
• Problem solver, multi-tasker, go-getter attitude
• Proficient with email and google docs/apps

ABOUT PROJECT SOLAR
Project Solar is the lowest price solar in America – and not by a small amount! We’ve literally cut the national average solar cost in half. Project Solar is an e-commerce/tech platform that is disrupting the solar market as we know it. By becoming the most innovative and SaaS driven company in the industry, Project Solar will alleviate the US from over-priced solar and help solar adoption grow from 3% to 30% by 2030.

Project Solar Inc is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws. We are a drug-free environment. We don’t conduct pre-employment drug screening; however, we do conduct random drug testing on site.

Job Type: Full-time

Pay: $17.00 – $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Orem, UT 84097: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Situational Question: Panel prices have been rising for the past 6 months and, as a result, we have to raise our prices. For customers who have already checked out, we will honor the current price for the next 3 days. How would you communicate to a customer that they need to sign a contract in the next three days or the price of their solar system will go up? (Please respond as if emailing directly to the customer.)
• In your own words, what is the difference between a kW and a kWh? (If you don’t know, feel free to use Google to help you answer this question.)

Work Location: One location