Landmark Homes Hiring for IT Infrastructure Manager Job at Ephrata, PA Full Time

Landmark Homes’ reputation for excellence in the home building and real estate industries is the result of hard work, dedication, and the skills of the people we employ. Behind every industry recognition Landmark earns is a team of carefully chosen individuals, the good people who make up our TEAM.

The IT Infrastructure Manager will maintain and troubleshoot hardware, software and network systems across all locations in Central PA. This position will be involved with all areas of the IT Infrastructure

Essential Functions:

• Configure and implement PC hardware and software for PC’s and employees.
• Troubleshoot and resolve computer systems issues providing root cause analysis and corrective actions to prevent recurrence.
• Properly document issues, resolutions, equipment, software, and inventory.
• Responsible for Server and Network set-up, updates, maintenance, and purchases.
• Security of Hardware and Network Systems
• Collaboration on future direction of IT and support such as review and advise on best ERP system to support the Company.
• Follow Information Systems processes for incident management, configuration management and cybersecurity.
• Participate in continuous improvement for systems and processes and help develop and document processes and best practices.
• Participate in projects in all areas of the infrastructure as needed.
• Provide an outstanding and professional interface between the Information Technology department and all employees.

Job Specifications:

• Technical Degree or current Technical Degree student.
• Strong knowledge of basic computer hardware, software, peripherals, and networking.
• Working knowledge of Microsoft Windows domain environments and current Microsoft Windows client.
• Excellent communication and program-solving skills.
• Ability to work independently and in team environment.
• Experience with iOS a plus but not required.

Director/Manager Leadership Requirements

• Works the required business hours of Monday thru Friday from 8:00 a.m. – 4:30 p.m. unless using PTO. (Sets the example and provides the necessary coverage during work hours). Works a minimum of 40-45 hours per week (Managers)
• Is approachable and accessible for questions and assistance to others as needed.
• Interacts professionally with all levels of employees within the organization
• Continuously reviews processes and procedures and identifies new opportunities to improve processes and procedures. Also involves others from various departments when a change is made so everyone who may be affected by the change has input and knowledge of the change.
• Expected to set an example for others within the organization.
• Responsible for accuracy, review, and approval of timecards.
• Responsible for being informed of all Company policies and procedures (including safety) and enforces these policies within the department.
• Responsible for tracking and approval of PTO (Paid time off) policy and insuring department always has coverage.
• Actively participates in meetings sharing pertinent information related to the topic and offers suggestions and solutions.
• Annually reviews department job descriptions for continued accuracy and works with Human Resources to update them as needed.
• Participates in interview process, disciplinary measures and dismissals relating to the department.
• Is responsible for working with Human Resources and the I.T. Department for the orientation of new hires within the department. Will create an on-boarding schedule for the first week identifying specific areas of training that will be covered along with who will do the training, when the training will occur and what will be covered.
• Develops and executes plans to achieve department/company goals. Works with team to set annual personal goals
• Assigns tasks so employees know what is required of them (quality, quantity, etc., and establishes deadlines and provides access to any resources needed).
• Regularly meets with employees (monthly team or weekly one on one) to discuss overall business context, plans and problems; builds understanding of how their roles connect to the organization’s mission, vision, and core values. Seeks feedback and uses this time to keep team members informed.
• Provides training to team and coaches employees to increase their effectiveness and helps them to develop strengths within their role.
• Provides cross training for the department to ensure transfer of knowledge so multiple people within the department can perform the tasks competently
• Appraises employees at both 90 days of hire and annually per the Landmark performance review program. Is open, honest and provides both positive and developmental input as indicated by the employee’s performance. Appraises how effectively employees use their judgment and discretion in role accountabilities; creates an ongoing dialogue with employees about the employee’s goals.
• Assesses how effectively employees use their judgement and discretion in role accountability; creates an on-going dialogue about goals and appraisals.

Requirements of all employees:

• Applies best efforts each day.
• Responsible for accurate completion of all work assigned by the employee’s own Manager.
• Advises Manager when:
• An assignment or task is not understood.
• An assignment conflicts with knowledge of circumstances, current skills or available time or resources.
• Obstacles to completing the assignment exist or are likely to occur.
• Opportunities to better complete or improve the assignment.
• Responsible for knowing and following all company policies and procedures (including safety).
• Understands and demonstrates the core values and cultural expectations of Landmark Homes.
• When operating a company vehicle/personal vehicle for business purposes – operates it with care following all traffic rules and regulations.
• For full time employees, works Monday through Friday completing a minimum of 40 hours per week unless otherwise designated.
• Actively participates in meetings and offers suggestions.
• Acts and works professionally with others.
• Open to learning and becoming cross-trained within the department for coverage of PTO etc.
• Responsible for daily timekeeping (including punching in and out for lunch).
• Completes annual self-assessment and participates in annual appraisal.
• Provides training to others who need to be cross-trained.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Ephrata, PA 17522: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location