Kindred RehabCare Hiring for Manager, Transfer Center – Access Point at Louisville, KY  Full Time

Access Point has an exciting opportunity for a Transfer Center Manager to join the team!

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

We are always looking for people inspired to help us in our mission. If you are someone who wants to change the lives of patients, drive success for our partners and be part of a team driven to improve care, see what opportunities we have for you.

Positional Summary:

The Manager, Transfer Center ensures the Access Center function(s) are consistently maintained during all hours of operation; provides oversight and direction over all staff and processes related to Access Center functions at all times. The position works in collaboration with Access Center Director, AVP Clinical Operations and Staff, hospital department representatives, physicians, and leadership teams to foster relationships with referring facilities, physicians, and hospital staff around the concept of patient transfers. The position works closely with staff at all levels within organizations served to identify, trend, report, and overcome barriers to patient throughput or transfer processes.

Essential Functions: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

• Demonstrates knowledge of human growth and development, assessment, range of treatment, and care of patients appropriate to the ages of patients served.
• Assumes responsibility for clinical and resource management of unit (24 hrs/day, 7 days/wk).
• Assumes responsibility for employee, physician, customer, and patient satisfaction related to Access Point Transfer Center processes.
• Promotes each hospital’s customer service initiatives and protects the integrity of such programs.
• Coordinates and integrates human and material resources to efficiently provide customer service delivery to support the transfer center functions.
• Coordinates facility capacity flow and appropriate bed placement services, as indicated.
• Coordinates and manages all processes related to the Access Point Transfer Center to include but not limited to ED & Inpatient Transfers, MD office admissions, Behavioral Health Admissions, Patient Transport, and Capacity Management for each facility served.
• Promotes and ensures overall ease of entry to any LifePoint facility.
• Maintains/ensures EMTALA compliance within all operations of the Transfer Center.
• Manages staffing and scheduling of staff within productivity and budgetary guidelines.
• Ensures quality and performance metrics are maintained at all times within department operations.
• Communicates effectively with customers at all levels.
• Ensures Quality Reviews include documentation, telephone call recordings, and general staff interactions with customers are conducted and maintained.
• Designs and operationalizes quality assurance and process improvement initiatives to improve overall functions within the Access Center.
• Concurrently investigates and trouble shoots service gaps and process issues and brings issues to resolution in a timely manner.
• Conducts employee evaluations and feedback both concurrently and annually.
• Assists and performs all Access Point Transfer Center functions to ensure efficient processes are always maintained.
• Serves as a personal and professional role model and mentor for staff.
• Assumes other responsibilities as assigned.

Additional Information:

Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.

Access to and/or works with sensitive and/or confidential information.

Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

Supervisory Responsibilities:

Manage the work of others, including planning, assigning, scheduling and reviewing work, ensures quality standards.

Skills and Abilities:

Statistical Mathematical Skills — Ability to work with mathematical and algebraic concepts such as probability, statistical inference, and forecasting. Ability to apply and analyze concepts such as fractions, percentages, ratios, and proportions to practical situations.

Moderate Computer Skills — Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

Complex Communication — Frequently communicates complex information and interacts with management. Can present, resolve, and address delicate situations. Can motive and persuade others.

Varied Business Problems –Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedent, and practices.

Department Specific — Decisions impact the management and operations within a department. May contribute to business, and operational decisions that affect the department.

Functional Independent Judgement — Provides and sets goals and priorities for functional area. May make recommendations for department policies, practices, and programs. Makes decisions for and/or resolves problems for others.

Project Planning/Organization — Handle multiple projects simultaneously including task delegation, project oversight, and resource allocation.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment and Travel Requirements:

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.

Noise level in the work environment is typical for an office and/or hospital environment.

Travel:

Based on hospital/market/divisional needs, up to 20% travel to the areas served.

Benefits:

Competitive pay and benefits including 401k, paid time off, employee illness benefit (EIB), medical, dental, vision.

Additional Information:

Lifepoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.

Education:

• Graduate of an accredited School of Nursing
• Bachelor’s Degree required
• Master’s Degree preferred

Experience: Three to five years of related clinical experience in acute care setting (ED or Critical Care preferred) with progressive supervisory experience.