INOVA HEALTH SYSTEM Hiring for Procedure Scheduler Virtual Hiring Event Job at Alexandria, VA Full Time

As a Procedure Scheduler, you will adhere to Inova Health System’s “Service Excellence” standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem solving and effective communication skillsets. Engaging in active listening when dealing with a customer complaint is of vital importance.

Duties and Responsibilities

• Expresses sincere concern and empathy when dealing with customer complaints.

• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.

• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.

• Identifies and communicates payroll authorization and referral requirements to patients.

• Explains insurance benefits and patient liability by using appropriate communication methods/styles.

• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.

• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.

• Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.

• Other duties as assigned.

Additional Requirements

Education

High School or GED

Experience

One year of healthcare patient access experience or one year of experience in healthcare revenue cycle Or bachelor’s degree in lieu of experience.

Skills

Basic communication skills

Computer skills

Customer service skills

Technical requirements

Thank you for registering for Inova’s Endo/Gastro Virtual Hiring Event. This is a virtual hiring event, not an interview. We are excited to meet with you on January 5th, 2023 @ 3:00pm.

Please ensure you mute your microphone upon joining the call.

Please be sure to submit the answers to the questions provided.

Preferred dress code

Business (business suit, tie)

What is a virtual hiring event?

Virtual hiring events are a great way for employers and jobseekers to connect, even if they aren’t in the same physical location. Hiring is a human process, and they would like to talk with you online (either through chat, on the phone, or video) to see if you’re a fit!