If you are passionate about working with data and tools and are equally passionate about closely engaging with our data consumers and product owners to solve problems, improve communication, build communities and help clear away challenges, Indeed is looking for you. As part of a small collaborative team of data professionals, you will work on improving customer satisfaction with data and analytics tool support by answering common questions, and improving processes and documentation.
Respond to questions from product users with a diverse technical and non-technical background on data and tools helping them resolve their issues or escalate for further assistance
Help identify major customer pain points and bring to the attention of a cross functional team (Product, Engineering, UX, Data Education)
Proactively create tickets and actively follow-up to resolve customer issues, highlight patterns or themes based on customer feedback
Update, maintain and improve user documentation and processes
Who You Are
1+ year(s) related job experience working with data and tools in an active customer support role to solve problems
Possess excellent oral and written communication skills to explain complicated or technical information in a simple way to non-technical audiences
Be independent and able to work with users and product owners effectively in a liaison role
Exhibit a strong sense of ownership with every product/tool you support
Have working knowledge of JIRA and Confluence or equivalent issue tracking and collaboration tools with the ability to triage and route requests and issues.
Be a strong multitasker with the ability to achieve results through collaboration with other teams.
Proactively engage in the analytic tools and data community to improve customer experience
Who we are
We are a rapidly growing and highly-capable Engineering organization building the most popular job site on the planet. With engineering hubs in Seattle, San Francisco, Austin, Tokyo, Singapore, Hyderabad, Dublin, Aberdeen and Vancouver, we are improving people’s lives all around the world, one job search at a time.
As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We’re looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
(*comScore Total Visits, September 2021)
Salary Range Disclaimer
The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed’s total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.
Salary Range Transparency
US Remote 23.56 – 34.13 USD per hour
Austin 23.56 – 34.13 USD per hour
NYC Metro Area 25.48 – 37.02 USD per hour
SF Bay Area 28.85 – 41.35 USD per hour
Seattle 26.92 – 39.42 USD per hour
Equal Opportunities and Accommodations Statement
Indeed is a proud equal opportunity employer. We are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We are committed to creating an environment where all employees feel included and have a strong sense of belonging. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, family/marital status, refugee or immigration status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, veteran status, or any other non-merit based or legally protected grounds.
We encourage people from all backgrounds to apply and join us in our mission of helping people get jobs.Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at T[email protected] at least one week in advance of your interview.
Fair Chance Hiring
We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals and individuals with arrest or conviction records, a fair chance at employment. We also comply with state and local requirements such as the San Francisco Fair Chance Ordinance.
Our Policies and Benefits
View Indeed’s Applicant Privacy and Accessibility Policies – https://www.indeed.com/legal/indeed-jobs
Learn about our global employee perks, programs and benefits – https://benefits.indeed.jobs/
Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.